Customer Requirement Gathering - Lead requirement-gathering sessions to uncover business needs and ERP integration opportunities.
Conduct in-depth needs analysis to capture precise software requirements.
Software Implementation - Develop tailored ERP solutions with impactful presentations and demos.
Manage implementation timelines, ensuring alignment with specifications, client goals, and objectives.
Create and maintain the Project Definition Document (PDD) and secure stakeholder buy-in aligned to the agreement and contractual obligations.
Customer Consultancy Support - Deliver hands-on support throughout and after implementation, resolving issues promptly.
Proactively manage expectations to keep projects on track and within budget.
Provide post-launch follow-ups and consultancy support post go-live, for a given period.
Assist in data migration and configuration setup, working alongside the customer.
Training Delivery - Design and lead engaging training sessions tailored to diverse learning styles.
Assess training needs and adapt delivery to maximize customer confidence and system adoption.
Collaboration with Key Stakeholders - Foster strong relationships across internal teams and customer stakeholders to drive project success, controlling project issues, tasks dynamically, and reporting status at regular points during implementation.
Line manage other consultants and trainers within the Professional Services team, ensuring engagement and mentoring on chargeable activities.
Do you thrive on bringing software to life? Love solving real customer problems and making tech work for people? We're looking for enthusiastic, tech-savvy individuals with a passion for software, a flair for problem-solving, and great people skills. If you have experience in implementing ERP Application Software and Services (Consultancy and Training), and with the right mindset - we'll train you on our product and help you succeed in a dynamic, customer-focused role.
Requirements:
* Proven expertise in software functionality and implementation - ERP experience highly desirable.
* Skilled in software demonstrations, training delivery, and customer-facing roles, with a focus on support and issue resolution.
* Experienced manager with a strong background in leading, mentoring, and developing high-performing teams.
* Excellent communicator, confident in gathering and presenting requirements, writing reports, and engaging stakeholders.
* Highly organized multitasker with sharp analytical skills and a proactive, problem-solving approach.
* Willing to travel across the UK as needed (clean driving license essential).
* High energy, positive attitude, and a passion for delivering value and exceeding expectations.
* Experience with tools like SQL and reporting applications such as PowerBI and Microsoft 365 products.
* Ability to work to deadlines and record activities via time recording apps.
* Experience in developing teams and maximizing utilization and chargeability rates.
Company Overview: Award-Winning ERP SaaS provider powering SME retail, wholesale, warehousing, and stock distribution. With over 20 years of experience, we provide solutions to put businesses in full control of their operations, focusing on creating, implementing, and supporting business management solutions for businesses of all sizes. We offer a relaxed working environment that fosters motivation and self-discipline.
Salary & Benefits: £50,000 - £65,000 depending on experience, plus benefits including pension, life cover, bonus, and more.
Position Details:
* Full-time, permanent
* Monday to Friday
* Hybrid working
* 28 days holiday + optional 5 additional days + bank holidays
* Enhanced pension scheme, life cover, wellbeing services, bonus, and other benefits
#J-18808-Ljbffr