We have an opportunity for an Income officer to join our Customer Accounts team. This role is covering the Dorset area, and your office base will be our brand new Hurn Office.
This is a Part Time Permanent role, working 34 Hours Per Week with a mix of home, onsite and office working.
The role:
As an Income Officer you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court. You'll be on standby to visit customers in their home as well as occasionally attending court hearings.
Your responsibilities will include:
* Delivering a comprehensive rent & service charge collection service across the region
* Monitoring customer accounts for all tenures
* Managing end to end processes
* Engaging with external agencies including local authorities when needed
* Managing evictions
To be successful in this role you'll need:
1. Experience in income management or debt recovery/collection
2. Knowledge and experience of either social housing, home ownership or the private rented sector
3. Excellent customer service skills
4. A working knowledge of welfare benefits
5. To be a self-starter with a proactive approach and possess the ability to work without close supervision
6. To have effective decision-making skills, a diplomatic and confiden...