Summary
We are looking to recruit a driven individual to join our team and develop alongside us as a Business Administration Apprentice.
Wage
£11,778 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Business administrator (level 3)
Hours
Monday - Friday, Shifts to be confirmed.
30 hours a week
Start date
Monday 9 February 2026
Duration
1 year 3 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Client support:
Provide essential support to clients by scheduling meetings, preparing presentations and responding to enquiries. Always deliver excellent customer service, ensuring clients receive timely assistance and high-quality support throughout their engagement with the company
Communication:
To interact with leads and deal with enquiries from clients, acting as a bridge between consultants, clients and other staff members. The assistant manages emails, phone calls and schedules meetings to move the client to the next stage. They ensure effective communication flows within the business
Document Control:
Organise, maintain and update both physical and digital documents ensuring documents are stored securely but remain easily accessible, while always maintaining confidentiality. Make sure all relevant paperwork is correctly saved on the server and filing system if necessary. Set up folders for new clients and ensure all required documentation is available for Metrick staff
General daily tasks:
Complete day-to-day administrative duties including posting, filing, printing, scanning, answering phone calls, emailing, booking and other routine tasks that support the smooth running of the office
Database Management:
Support the maintenance and updating of internal databases, with a primary focus on managing the grant database for our app. This includes adding new grants, updating existing entries, ensuring all information is correctly formatted and removing or hiding any grants that have closed so they are no longer visible on the app. Ensure the data is correct, consistent and user friendly so clients can easily find and access the grants they are entitled to through the app
Meetings:
Prepare agendas for meetings, take accurate minutes and distribute required documents afterwards. Book all internal and external meetings and ensure all necessary paperwork is prepared in advance
Research Support:
Conduct research to identify new grants and extract relevant information from grant newsletters and other sources, then add the gathered data to the company’s grant database. Support ongoing projects and client requirements by keeping the Metrick team informed of new funding opportunities
Training and Development:
Participate in training sessions to develop business administration skills. Undertake any required learning to progress through the apprenticeship framework
Customer Relationship Management (CRM)
Update and maintain client records in the CRM system (HubSpot). Support the team in tracking client interactions and follow-ups
Where you'll work
LANGTON BUSINESS CENTRE
DURHAM WAY NORTH
AYCLIFFE BUSINESS PARK
NEWTON AYCLIFFE
DL5 6BL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BISHOP AUCKLAND COLLEGE
Training course
Business administrator (level 3)
What you'll learn
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
* Delivered within the workplace
* Apprentice to receive regular workplace visits by their assessor
Requirements
Essential qualifications
GCSE in:
* English (grade 9-4 / A*-C / Level 2)
* Maths (grade 9-4 / A*-C / Level 2)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Organisation skills
* Customer care skills
* Team working
* Initiative
Other requirements
* A full UK driving licence and access to a car are required