Overview
We're a small team supporting a variety of infrastructure and security applications, and we're looking for someone who's ready to take the lead on a wide range of security tool and identity management enhancements. You'll be hands-on with Microsoft 365, Intune, Entra ID, and Exchange Online, helping to keep our environment secure, efficient, and future-ready. If you love implementing new solutions, solving problems, owning your work and being part of a team where your voice matters-this could be the perfect fit. Let's chat!
Responsibilities
* Provide technical expertise to support project delivery tasks within projects that involve the implementation of new infrastructure and security functionality to support the Saga business.
* Develop and maintain technical and process documentation, and ensure all information is accurate and up to date.
* Monitor systems and proactively raise issues to the business and to the technology team where required.
* Initiate and implement technical change requests where required to support business projects or to resolve incidents, communicating progress to both internal and external stakeholders.
* Provide technical support to incidents raised by the business and ensure these are resolved within target resolution times.
* Research and apply the required security remediation and vulnerability management activities when required and within expected timescales.
Essential qualifications and experience
* 3 years+ experience working in an infrastructure related role within a corporate environment.
* Excellent analytical skills, able to use data to determine the cause of incidents, and able to act on this data to implement solutions.
* Strong communication and documentation skills.
* Ability to work collaboratively with technology, Information Security, and business teams.
* Microsoft 365 administration - strong knowledge of Intune, Exchange Online, including license management, security and compliance configuration and general product administration within the Microsoft 365 Admin Center.
* Microsoft Entra - strong knowledge of Entra ID (Azure Active Directory) architecture, configuration and management. Experience with conditional access policies, MFA, SSO and application integrations.
* Automation and scripting - proficiency in PowerShell for automation of M365 and Entra tasks.
* Troubleshooting and support - advanced troubleshooting of authentication, access and service issues across M365 and Entra.
* CERTIFICATIONS required:
* Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)
* Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
* Microsoft Certified: Identity and Access Administrator Associate (SC-300)
Desirable qualifications and experience
* Experience of supporting and maintaining Zscaler.
* Understanding of RBAC, privileged identity management (PIM) and Just-In-Time access.
* Experience with monitoring and reporting tools.
* Experience in maintaining and administering SharePoint Online, Teams and OneDrive.
* Microsoft 365 security and compliance - implementing and managing security controls, including DLP, MIP, and Defender for Office 365. Understanding of compliance features (eDiscovery, retention policies, auditing).
* Experience with Microsoft Graph API.
* Other relevant Microsoft certifications (e.g., Azure Administrator Associate, Security Engineer Associate) are desirable.
Work arrangement
We work in a hybrid way at Saga both at home and in the office. In this team we work mainly from Folkestone, Kent and tend to have a pattern of 2-3 days per week. When we do come together as a team, it allows us to grow and learn plus it is a great opportunity to socialise and celebrate too.
About Saga
Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We're one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine.
Our values and commitment
We aim to be the most-trusted brand for older people in the UK. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other. Our values underpin our approach and help guide us to deliver our purpose. We're committed to making sure that colleagues can be their best, be themselves and make a difference - more than anywhere else. We do this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment. Thanks to our people, Saga has been ranked 6th in the UK's Best Employers 2025 by the Financial Times and Statista. This recognition, based on the voices of 20,000 employees across the UK, is a testament to the great culture we've built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work. We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We're also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible.
Benefits
BENEFITS AVAILABLE TO ALL COLLEAGUES:
* 25 days holiday + bank holidays
* Option to purchase additional leave - 5 extra days
* Pension scheme matched up to 10%
* Company performance related annual bonus - Up to 5%
* Life assurance policy on joining us, 4 x salary
* Wellbeing programme
* Colleague discounts including family discounts on cruises, holidays and insurance
* Range of reductions and offers from leading retailers, travel groups and entertainment companies
* Enhanced maternity and paternity leave
* Grandparents leave
* Income protection
* Access to Saga Academy, our bespoke learning platform
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