We’re partnered with a global financial services organization seeking a skilled Desktop Support Technician to join their London team. This is a fantastic opportunity to work in a high-profile environment, supporting end users across London and EMEA while helping shape the future of endpoint technology. Role: * Provide hands-on desktop support (Windows 10/11, M365, AD, iOS/Android, Lenovo/Apple hardware). * Own and develop the end-user hardware & endpoint roadmap, ensuring alignment with business needs. * Present technical evaluations and proposals to senior management. * Maintain and potentially build ServiceNow dashboards & reports for fleet health and service trends. * Troubleshoot issues, manage incidents/requests, and support office moves & meeting room setups. * Liaise with global teams and vendors to drive solutions and improvements. Experience required: * Proven experience in corporate desktop support (financial services a plus). * Strong knowledge of Windows, M365, AD, Intune/MDM, Zoom, Teams, VoIP, Citrix. * Expertise in ServiceNow ITSM (incidents, CMDB, dashboards, reporting). * Experience with technical evaluations, hardware recommendations and roadmaps * Ability to present technical proposals to senior stakeholders. * Excellent communication skills and confidence supporting executives/VIPs. * ITIL background; certification preferred