Job Description
Freightserve recruitment are looking for Air Export Clerks for a major Freight Forwarder based in the Colnbrook area.
About the position:
Start to finish export role, to work within a export team providing high standard of customer service levels to our UK customers, and overseas offices
Key Tasks and Responsibilities will include:-
* Be committed to excellent service quality.
* Liaising with overseas branches and internal customers
* Dealing with internal and external customers on a day to day basis.
* Liaise with all new and regular customers on all queries and issues through regular contact by telephone
* Take all incoming calls, and emails from customers for new bookings using appropriate documentation
* Ensure any special requirements or instructions are clearly specified
* Ensuring accurate accruals and cost accuracy.
* Accuracy and timelines of documentation (HAWB/MAWB/DUCR/MUCR) processing meets KPI requirements
* Review all customer booking instructions ensuring these are understood and followed
* Ensure full understanding and strict compliance to customs processes and procedures
* Accurate and timely management of all mandatory milestone data
* Understanding of the airfreight product including Incoterms
* Responding to customer booking and overseas agents requests
* Research and provide competitive quotations to both internal and external customers and follow to ensure good success rate.
* Entering HM Customs entry procedures (NES).
* Raising sales invoices accurately within agreed KPI timescales
* Developing effective relationships and negotiating with carriers and overseas agents
* Daily / weekly admin duties / Post flight Filling
* Completing quotes
* Comply with all relevant work and safety legislation, standards and organisational procedures and UK security regulation.
* Supporting on month end finance.
* To fully understand and be conversant with the standard operating procedures.
The ideal candidate will be educated in Maths and English (oral and written) to GCSE, Standard Grade or equivalent; grade A-C and be able to demonstrate highly competent computer skills in all areas of Microsoft office.
* High level of accuracy with attention to detail.
* Ability to work under pressure and to tight deadlines.
* Ability to work effectively under own initiative.
* Competent in commercial IT packages including Word, Excel, E-mail
* Hard working, diligent with a flexible adaptable approach.
* Good team player.
* Good written and verbal communication skills
Working Monday - Friday 0900 - 1730
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.