In the role of Supervisor, you will report to the Head Housekeeper and be responsible for supporting your team in the day-to-day running of the housekeeping department. Your role will include:
1. Work to improve productivity and efficiency of room cleaning
2. Analyse guest data to plan resources and materials required to meet operational requirements
3. Maintain strong working relationships with the GM, hotel team, housekeeping team, and suppliers to ensure clear communication and implementation of best practices
4. Identify ways to improve guest satisfaction
5. Adhere to health and safety policies, keep all work areas neat and well-organised, and comply with COSHH and manual handling regulations
6. Recruit, train, manage, and monitor team performance daily/weekly
7. Deliver and exceed financial targets
8. Manage expenditure and payroll to ensure budgets are achieved
9. Participate in training to improve skills and performance
10. Solve routine challenges that occur on the job
If you have previous experience working in a housekeeping environment, can deliver a consistent level of service in a challenging environment, and want to join a business that offers exceptional development and potential to progress, apply now.
WGC is a Disability Confident employer, which generally offers an interview to any applicant declaring a disability and meeting the minimum criteria for the job. For more details, please visit our website.
WGC is the UK's leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.
In return for your dedication, WGC offers an industry-leading package and is passionate about career progression. We will work with you to build a career plan that includes training, mentoring, and extensive experience outside your current skill set, ensuring you have the best opportunities to progress within the company. WGC provides an annual training allowance of up to £10,000, which can be used on approved apprenticeships and accredited courses, including English, Maths, and IT.
Benefits include:
* Life insurance
* Discount Store with discounts from ASDA, O2, and more
* Discounted hotels and flights
* Low-cost health insurance
* Full workplace pension scheme
* 28 days holiday
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