Join to apply for the Client Services Advisor (3-month FTC) role at DueDili.ca.
Responsibilities
* Supporting your portfolio of clients with the aim of delivering our strategic vision to aid business development.
* Building relationships with clients to gain a full understanding of how they work and how to resolve challenges that may arise from order creation to completion.
* Reporting and monitoring Key Performance indicators for your clients to identify and resolve root cause and trends for any failures.
* Working with client queries over the telephone and via email.
* Being attentive to our clients needs and ensuring you provide quick updates/responses to requests.
* Working with the network to resolve any challenges that have led to a failed delivery.
* Visiting clients, on occasion.
Qualifications
* Experience of working in a client support role.
* We need you to be enthusiastic and friendly, with a passion for going the extra mile.
* You must be self-motivated, able to work on your own initiative and determined to achieve high standard for our clients.
* A confident approach to challenging situations.
* Confident presenting to a senior audience including our Exec team for Monthly reviews.
* Excellent standards of communication; both written and verbal.
Benefits and Rewards
* Hybrid Working Options opportunity to work from both the office and from the comfort of your own home
* Annual Leave 34 days entitlement (including statutory bank holidays) which increases with service
* Holiday Buy Scheme Buy up to 5 additional days
* Comprehensive Pension Plan options Including company contributions
* Private Medical Insurance via Bupa
* Life Insurance Company funded 2x basic salary life cover from day one
* Medicash An easy-to-use health insurance package that provides cashback towards your everyday healthcare bills
* Employee Assistance Programme Free 24/7 confidential wellbeing support
* Progression and Development Opportunities Department specific technical training and Internal Management Development Academies
* Staff Discount at www.very.co.uk (25% discount on designer branded clothing, footwear and home accessories with 15% off furniture, leisure and electrical items)
* Discounted Gym Membership Up to 25% discount across 3700 nationally located gyms, health clubs, leisure Centres, bootcamps and fitness studios
* Cycle to work scheme In partnership with Evans cycles the ArrowXL C2W scheme offers great benefits and discounts
* Long service awards We go out of our way to recognise and reward our colleague commitment with our long service awards programme
* Employee of the month Winners receive £25 voucher, certificate and Hall of fame recognition
* CEO Award of the month Winners receive £100 voucher, certificate and Hall of fame recognition
* Departmental Incentives Year-round departmental competitions, seasonal incentives and fantastic gifts
* Retail Discounts Huge discount savings in supermarkets (Asda, Tesco, Morrisons and Sainsburys), Fashion discounts with (Adidas, Asos, H&M, Boohoo, JD and Matalan) and Technology discounts with (Apple, Argos, Currys/PC World and John Lewis), plus many more savings
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