Salary: £15 per hour + 12.07% (£16.81 per hour in total)
Hours: Flexible – as required
Homelessness isn’t just about losing a home—it’s about losing stability, security, and often, hope. As a Relief/Bank Homeless Welfare Officer, you’ll step in as needed to provide compassionate support to those facing some of life’s toughest challenges. Whether covering shifts across our main hostel or supported living accommodation or offering emergency assistance, you’ll play a vital role in helping individuals take steps towards a brighter future—securing permanent housing, accessing health services, or regaining confidence and independence.
What You’ll Be Doing
* Providing on-call support when needed, ensuring consistency in care.
* Supporting people through the highs and lows, offering understanding and encouragement.
* Helping individuals develop life skills—budgeting, job searches, tenancy management, and more.
* Connecting residents with essential services, professionals, and community networks.
* Creating a positive and welcoming environment where people feel safe and valued.
* Inspiring change and making a lasting difference in people’s lives.
What We’re Looking For
* A kind heart and a strong sense of empathy.
* Great communication skills to support and encourage others.
* Ability to adapt to different settings and work flexibly, sometimes on short notice.A calm and measured approach to handling challenging situations.
* Experience working with vulnerable groups is helpful but not essential—training is provided.
Please note: We do not accept CVs for this position.
Job Pack
Click here for the full Job Description
Click here for the Application Form
Click here for Application Guidance
Please send your completed form to nanette@ymcawirral.org.uk and include the job title in the subject of your email
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