Annual salary:
Up to £29,856.80 per annum. Includes company vehicle and fuel card or £3,500 company car allowance.
Contract:
Full time – Permanent, 40 hrs per week, Monday to Friday.
Location:
Edinburgh, West Lothian and Lothian.
About the Role:
We are looking for a Housing Support Officer to join our expanding team. This rewarding role focuses on supporting asylum seekers through their right-to-work application process with the Home Office. You will provide practical and emotional support, address safeguarding and welfare needs, monitor wellbeing, and keep accurate records for compliance.
The role is responsible for delivering a high-quality housing management and support service to service users, combining property management with person-centred support. The post holder manages a portfolio of homes within an assigned region, ensuring properties are maintained to contractual standards while safeguarding welfare and wellbeing of all users.
The role involves coordinating move‑ins, move‑outs, voids and inspections, monitoring compliance with key performance indicators, and identifying and managing risks. By regularly assessing and engaging, the post holder identifies support needs, provides advice and assistance, and works collaboratively with internal teams, external agencies and community organisations.
Responsibilities:
* Support asylum seekers throughout their application process, ensuring welfare and safeguarding needs are met.
* Provide practical and emotional support to individuals and families.
* Identify needs and put in place support packages to promote independence.
* Work with vulnerable and diverse client groups, including those with mental health needs or challenging behaviours.
* Carry out risk assessments and maintain accurate records for audits and compliance.
* Communicate effectively with colleagues, service users, local authorities, and partner organisations.
* Maintain professional boundaries while being approachable, empathetic, and supportive.
* Work independently, showing resilience and initiative.
* Flexible and willing to travel between sites.
* Hold a full UK driving licence.
Benefits:
* 25 days annual leave plus bank holidays.
* Company vehicle and fuel card.
* Paid volunteering leave.
* Staff perks via Mears Rewards: discounts of up to 10% on weekly groceries, holidays, eye test vouchers, share save scheme.
* Family friendly policies.
* Employee Assistance Programme counselling sessions.
Eligibility:
All roles require candidates to have entitlement to work within the UK. Mears does not currently offer visa sponsorship. All roles are subject to relevant Background, Identity & Security checks before commencement of employment.
EEO Statement:
We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
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