Trainee Second Charge Mortgage Advisor Location: Manchester Hybrid: 3 days in the office and 2 day from home Salary: An OTE of £35k - £40k (basic salary of up to £28k bonus) Big things are happening here. With the recent acquisition of Aro by the ClearScore Group, we're entering a new phase of exciting growth, and you could be a key part of it. This is a real opportunity to join a market-leading financial platform backed by ClearScore’s global success and long-term growth plans. You'll be working alongside some of the best in the industry, with access to training, support, strong partnerships with top lenders and a clear vision for the future. We are seeking a talented and motivated individual to join our highly skilled team. As a Trainee Second Charge Mortgage Advisor, you will guide customers through the application process and liaise with a qualified advisor who will provide the customer with expert advice on second charge mortgages. This is a unique opportunity to join an industry leading financial brokerage. Aro Money are a highly established and reputable financial lending platform, we work with some of the most prestigious and growing financial institutions globally. You will be part a very successful team within the ClearScore Group with a clear strategy for success and growth including on the job training and company funded CeMAP qualification. What you’ll be doing: Assess customers eligibility for a secured loan and conduct a fact find to enable the mortgage advisor to evaluate. Build and maintain strong relationships with customers and advisors. Meet or exceed sales targets and KPIs while maintaining high levels of customer satisfaction. Collaborate with our exceptional team of advisors and case managers to support our customers' applications. Play a key role in Aro’s continuous innovation of best-in-class customer experience. Suggesting new ideas and processes where appropriate and be willing to put these into practice. What we expect from you: Entry level experience in a sales environment. A performance-driven mindset, taking accountability for targets that drive the right outcomes for customers whilst taking our business forward. You’ll provide a best-in-class customer experience, going over and above each time, ensuring their satisfaction and fostering long-term loyalty. A good understanding of the financial market, regulations, and procedures. You’ll be busy, so you’ll need to be organised, managing multiple cases in a fast-paced environment. Excellent communication and interpersonal skills, with the ability to build rapport with customers. Detail-oriented with strong analytical and problem-solving abilities. Flexibility and willingness to work shifts in order to meet the evolving needs of our customers. Our perks: An OTE of £35k - £40k (basic salary of up to £28k bonus) Hybrid working (3 days in the office and 2 day from home) Flexible working arrangements to support a healthy work-life balance 33 days holiday inclusive of bank holidays Supportive team environment with opportunities for career advancement Salary sacrifice pension scheme unto 4% Healthcare cash plan with separate balance for dependents Life assurance x 2 Holiday buy & sell scheme Cycle to work scheme Birthday off takeaway on us Enhanced maternity, adoption or paternity leave Enhanced sick pay income protection for up to 2 years Casual and gender neutral dress policy Access to a range of retailer discounts through our various providers Fun and inclusive work environment with regular team incentives Equal Opportunities ClearScore Group is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs. Our Hybrid Model We embrace a dynamic hybrid work environment that balances flexibility with collaborative in-person experiences. Our approach is designed to foster innovation, team connection, and individual productivity. Minimum 3 days per week in-office We believe this structure offers the best of both worlds - the flexibility of remote work and the synergy of face-to-face collaboration. Our office days are carefully coordinated to maximise team interactions and learning/ mentorship opportunities. What This Means for You: Flexibility to manage your work and life Dedicated in-office days for team building and collaborative projects Office facilities (with plants!) designed for productive interactions Clear expectations and support for maintaining our hybrid schedule We’re committed to creating an inclusive environment that accommodates diverse needs while maintaining our collaborative culture. Join us in shaping the future of work! Note: While we offer flexibility, commitment to our hybrid schedule is an important aspect of our team culture and performance expectations. Inclusion Policy We are always looking for talented individuals to join ClearScore. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our people. Please see our People Policy Notice at https://www.clearscore.com/people-notice .