Principal Consultant (Commerce & Digital) – Overview
Principal Consultant needed to join our Consultancy team at VML Enterprise Solutions. We are seeking a visionary and distinguished Principal Consultant to influence and drive transformation at the highest levels of our consultancy. This pivotal role offers a unique opportunity to act as a trusted advisor to C-suite global business leaders, shaping the future of our consultancy solutions on a global scale. As a senior figure within our organization, you will mentor and lead our clients and internal teams toward unparalleled success. Your profound industry expertise and collaborative leadership will be crucial in delivering impactful business outcomes, while your dedication to a people-first ethos will cultivate a culture of empowerment, growth, and continuous improvement across our Consultancy team and the entire Business Services department.
Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, with expertise spanning the entire customer journey, including insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.
What You’ll Be Doing
You will have a distinguished consultancy background or an executive leadership position, demonstrating profound expertise in multiple specialized sectors. Ideally, your experience spans at least 1-2 key industries, such as retail, FMCG/CPG, B2B, or automotive.
To highlight the seniority and scope of this role, consider these responsibilities and engagements comparable to the following positions: Consultancy Director, Consulting Manager, Lead Consultant, Senior Strategy Consultant, Head of Digital, Digital Director, Management Consultant
Key Responsibilities
* Client Engagement & Relationship Management: Operate at C-suite level to engage and lead clients through complex transformational change across truly omni-channel ecosystems.
* Lead cross-functional engagements, serving as the primary point of contact for senior client stakeholders across a number of our largest clients.
* Build and nurture strong, trusted relationships with clients, understanding their business challenges and objectives.
* Proactively identify and pursue opportunities to expand existing client relationships and generate new business.
Team Leadership & Development
* Lead, mentor, and coach junior consultants, fostering a collaborative and high-performing environment. Inspire and empower team members to take ownership, develop their skills, and reach their full potential.
* Promote knowledge sharing and best practices across the team and wider organization.
Strategic Consulting & Solution Delivery
* Leverage expertise in eCommerce and specialist sector knowledge (retail, FMCG/CPG, B2B, automotive) to provide strategic guidance and solutions to clients.
* Confident communicator who can articulate questions clearly and listen to get to the core of the client problem.
* Bring clarity to ambiguous situations and utilise advanced problem-solving capabilities to analyse complex business problems and overcome obstacles quickly.
* Ask from a broader perspective and conduct thorough business analysis to identify pain points, opportunities, and areas for improvement.
* Understand technologies that form part of digital ecosystems, such as eCommerce platforms, CMS, PIM, and agile software delivery methodologies.
* Develop and present compelling proposals, roadmaps, and presentations that articulate value propositions and solutions.
* Support the delivery function with business insights to keep the business and team focused on outcomes.
Continuous Improvement & Innovation
* Identify and implement process improvements to enhance team efficiency, output quality, and client satisfaction.
* Stay abreast of industry trends, emerging technologies, and best practices, and incorporate relevant learnings into your work.
* Contribute to the development and refinement of internal methodologies, frameworks, and tools.
What We Want From You
* Extensive experience in management or consultancy roles within the eCommerce domain.
* In-depth specialist sector knowledge in at least 1-2 areas, ideally including retail, FMCG/CPG, B2B, or automotive.
* Proven leadership skills with the ability to effectively lead and motivate cross-functional teams.
* Exceptional relationship-building and networking skills, with a knack for building rapport with senior stakeholders.
* Strong understanding of digital ecosystems and technologies, including eCommerce platforms, CMS, PIM, and agile software delivery methodologies.
* Advanced problem-solving skills, with the ability to analyse complex business problems, think laterally, and develop creative solutions.
* Excellent communication and presentation skills, with the ability to articulate complex ideas clearly to technical and non-technical audiences.
* Passion for client success and a commitment to exceeding expectations.
* Willingness to travel to client sites within the UK and potentially within the EU.
What We Can Offer You
We offer a great benefits package including a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and more. We prioritise your career development and help you grow your skills, empowering you to make a difference and be yourself.
Our personality and behaviours: Connect Meaningfully, Inspire Creatively, Include Purposefully, Approach Positively.
AT VML Enterprise Solutions, we are a diverse team of strategic consultants, creative and technical professionals delivering exceptional digital experiences across marketplaces, online retailers, D2C, B2B and social platforms. We have over 4,200 experts in 55 operational centres across 34 countries, enabling end-to-end capabilities from customer acquisition to loyalty.
We work with brands including The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We have built over 500 platforms and generate significant value for our clients with a broad set of partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, Commerce Tools and Acquia.
VML is a WPP Agency. We are an equal opportunity employer and consider applicants for all positions without discrimination or regard to characteristics. We are committed to a culture of respect where everyone belongs and has equal opportunities to progress in their careers.
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London, England, United Kingdom – Seniority level: Mid-Senior level; Employment type: Full-time; Job function: Consulting, Information Technology, and Sales; Industries: IT Services and IT Consulting.
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