What you'll do
The role of a Customer Service Representative is to provide our customers with outstanding service by taking ownership of their transactional or service requests and answering specific product queries. Our representatives also educate customers about HSBC self-service devices and digital platforms, offering them flexible banking options.
We seek passionate individuals who are ambitious, helpful, and customer-focused. Previous experience is helpful but not essential; we value conversational skills and a genuine passion for exceeding customer expectations. HSBC is committed to coaching and development, providing access to learning platforms for career growth.
Within this role you will:
1. Provide exceptional face-to-face customer service in a busy branch environment, adhering to policies and procedures.
2. Process a range of transactions accurately.
3. Pay close attention to detail.
4. Educate customers on HSBC self-service devices and digital banking platforms.
5. Collaborate with the branch team to improve workflows and customer experience.
What do I need to be successful?
* Excellent communication skills to engage effectively, build connections, and show empathy.
* Ownership of customer inquiries from start to resolution, delivering personalized, friendly, and efficient service.
* Resilience in a changing environment.
When & Where you'll work
Full-time roles are 35 hours per week, Monday to Friday 09:00-17:00, and Saturday 09:00-13:30 (not all branches open on Saturdays). Applicants on student visas that restrict hours cannot be considered. Support to other branches may be required, with expenses reimbursed.
Your Training
Full training will be provided in-branch over 8 days across 2 weeks, covering systems, products, and services. Attendance is mandatory; holidays during training are not permitted.
What You’ll Get!
Starting salary of £24,000 based on 35 hours/week, plus a discretionary performance bonus. Benefits include over six weeks' holiday, employee discounts, pension contributions, healthcare, life assurance, flexible benefits, and share schemes.
Our Commitment to Diversity and Inclusion
We value diverse perspectives and are dedicated to creating inclusive workplaces. We are a Disability Confident Leader and will offer interviews to qualified candidates with disabilities or neurodivergence. For accommodations during recruitment, contact our Recruitment Helpdesk at hsbc.recruitmenthsbc or +44 207 832 8500.
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