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Job Title: Business Development Partner (Business Development Support)
Reports to: Business Development Partner Team Leader
Location: Milton Keynes (Hybrid)
Overview / Purpose of the position
1. Reporting to the Business Development Partner Team Leader and working closely with key stakeholders, namely the commercial and delivery teams.
2. To provide administrative commercial support to the Global Regulatory Services Business Development Team and front-line client service.
Responsibilities & Accountabilities
3. Receive, prioritise and process sales briefings received from the business development team
4. Prepare client correspondence including quotation and associated contract documents
5. Receive, prioritise, verify and process client applications
6. To work with the business development team and delivery team to effectively manage the quotation approval process and associated queries to improve the services provided to clients
7. Process fully approved client applications (sales packs) to operations team for delivery
8. To receive and handle incoming phone calls, emails and manage departmental inboxes
9. To work with sales support team leader to agree, plan, implement initiatives and monitor quality of work and key performance indicators
10. Adopt a collaborative team approach to working within own group and other teams/functions within the department and other areas of the business
11. Provide general administration support to the business development department as requested by the management team
12. To provide support and training to the global sales support administration team as required
13. Undertake specific project work as required
14. Any other duties which can reasonably be expected within the scope of this role
Key Success / Performance Indicators:
15. Ensuring the accuracy of processed data and documents within agreed deadlines
16. Ownership and resolution of problems to satisfaction of external and internal customers
17. Quality of service provided to internal and external customers (as per KPI measures)
18. Efficient management of sales briefings from business development team and associated commercial requests from clients
19. Quantity and accuracy of quotations and orders processed within agreed SLA’s
20. Accuracy of data entry
21. Accuracy and response time for information provided to enquirers
22. Collaborative interface with Commercial and Delivery Teams
Person Specification
Knowledge and Experience
(e.g. Type, level)
23. Experience working in Regulatory Services and Regulatory Services processes
24. Awareness of the commercial and regulatory environment in which BSI operates
25. Familiar query resolution and complaints handling
Skills and Abilities
(e.g. Teamwork, IT, Communication, Relationships)
26. Ability to cope with pressure and meet tight deadlines
27. Excellent planning and organisation skills
28. Excellent customer service experience
29. Solutions orientated with good problem-solving skills
30. Excellent interpersonal and communication skills, both written and oral, internally and externally
31. Computer literate and familiar with commonly used software tools (e.g. Windows, Excel, Word) and ability to learn BSI systems e.g. Salesforce
Education / Qualifications
(e.g. Technical)
32. Educated at least to A level standard or equivalent
Personal Qualities /Aptitudes
(e.g. Initiative, flexibility, commitment, reliability)
33. Excellent interpersonal and communication skills, both written and oral, internally and externally
34. Attention to detail and ability to present complex information
35. Customer orientated with a focus on efficiency and delivery
36. Strong team player with the ability to work across functional areas to achieve results
37. Proactive, self-motivated and results orientated
38. Potential to grow with the developing business and take on wider roles and responsibilities
BSI Excellence behaviours
39. Client Centric
I put internal and external clients at the heart of everything I do to deliver an excellent client experience
40. Agile
I adapt easily, ready to explore new ideas and change my way of working to grow the business effectively
41. Collaborative
I build trust-based relationships through my ability to communicate openly and honestly. I value what others always bring and I work inclusively with others
Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.