Job Description
Our award‑winning Pensions Risk Transfer (PRT) Client Services team is recruiting apprentices across three teams. By the end of the level 2 Business Admin apprenticeship, you will have a clear understanding of the end‑to‑end journey of a Defined Benefit Pension Risk scheme.
You will be placed in one of the following teams for the duration of your apprenticeship:
* Loading Services – Responsible for loading deferred member and scheme benefit data onto the internal administration platform as part of the onboarding process for Defined Benefit pension schemes entering a de‑risking arrangement.
* Customer Services – Provides customer support by managing all customer claims efficiently and effectively. This includes reviewing customer records and communicating scheme benefits to members and intermediaries, ensuring customer needs are met and customers are treated fairly.
* Customer Communications – Produces and issues all policy documentation for the Pension Risk Transfer business in line with scheme benefits and relevant legislation. The team also supports the development, improvement and auditability of communications across the business.
Day‑to‑day responsibilities for each team include:
Loading Services Responsibilities
* Analyse scheme data and build calculation models.
* Load scheme benefits onto the administration system and complete test calculations to ensure accurate payments in line with benefit specifications and agreed SLAs.
* Support the production and issue of member correspondence, liaising with external third parties where required and within agreed timescales.
Customer Services Responsibilities
* Accurately record workflow on relevant systems as part of daily processing, maintaining efficiency, effectiveness and quality.
* Support internal and external customers by resolving enquiries in line with agreed SLAs and keeping key stakeholders informed of information that impacts processing.
* Deliver an efficient claims service by understanding scheme rules, completing calculations and clearly communicating benefits to members, intermediaries and Trustees to achieve excellent customer outcomes.
* Provide clear, tailored information to help customers understand communications, required actions and when further support or advice may be needed.
* Manage and prioritise customer claims and complaints to ensure fair treatment and excellent customer outcomes, acting in good faith and supporting customers, including those with vulnerable characteristics.
Customer Communications Responsibilities
* Create and issue accurate member communications in line with literature requirements, legislation and agreed timescales, coordinating with third‑party print providers where required.
* Ensure documentation accuracy by working closely with senior subject matter experts.
* Support internal and external customers to resolve enquiries in line with agreed SLAs, ensuring customers are treated fairly.
Who We're Looking For
* Curiosity and a strong desire to learn
* An analytical mindset with problem‑solving skills
* Excellent written and verbal communication skills, with great attention to detail
* Strong organisational skills and the ability to manage multiple priorities
* A flexible, collaborative team player
* Understanding of Microsoft tools including Excel and PowerPoint
To Qualify for the Programme
* GCSE Maths and English grade C/4 or equivalent
* Not currently on a government‑funded training course, e.g. an apprenticeship
* Not holding a similar qualification at the same level or above
* The right to work in the UK and having lived in the UK for the past 3 consecutive years
Application deadline: This role is due to start September 2026. We recruit on a rolling basis and expect this vacancy to close before the deadline.
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