3rd Line Support Engineer Networking & Cloud / On prem Infrastructure Support An excellent opportunity has arisen for an experienced and enthusiastic 3rd Line Support Engineer to join a well-established and growing IT services organisation supporting schools in the Buckinghamshire area. This is a hybrid role and based in the office with some travel around this area. This role is ideal for someone who enjoys problem-solving, mentoring others, and delivering a high standard of technical support and customer service within a dynamic environment. Key Responsibilities: * Provide 2nd and 3rd line technical support to clients, ensuring exceptional service levels. * Troubleshoot and resolve complex technical issues efficiently. * Mentor and support 1st and 2nd line engineers to build team capability. * Ensure IT systems and networks are compliant with relevant policies. * Lead IT infrastructure and network installation projects from design to completion. * Provide internal system support and staff training where required. Skills & Experience Required * Strong knowledge of Windows Server, Active Directory, and Microsoft Operating Systems. * Experience with virtualisation technologies (particularly Hyper-V). * Proficiency with cloud technologies, including Office 365 and Azure. * Networking experience especially VLANs * Proven experience in server and network installations. * Ability t...