Intensive Support Team Operational Manager
Grade: M
Contract: Permanent
Hours: 37hrs
Location: Scarborough, North Yorkshire
We are excited to recruit an experienced and dynamic Operational Manager to lead the Intensive Support Team (IST) within Health & Adult Services.
The IST has been developed to provide specialist, responsive support to individuals with a high level of need, who are experiencing multiple disadvantage and co‑occurring wellbeing needs. The cohort is identified through presenting need rather than diagnosis, ensuring a flexible and person‑centred approach to support.
This is a unique opportunity to shape and lead an innovative service that is focused on prevention, crisis response, and stabilisation, working with some of the most vulnerable individuals in our communities.
About the Intensive Support Team (IST)
The Intensive Support Team (IST) is a countywide innovative service within North Yorkshire Council’s Health & Adult Services, created to provide targeted, specialist support to adults with the most complex and high‑level needs.
The team operates using a combination of:
* an assertive outreach model, engaging individuals who may struggle to access or sustain support
* Trauma Informed Practice, recognising the impact of past experiences on current needs.
* The MEAM (Making Every Adult Matter) approach, supporting coordinated, multi‑agency responses for people facing overlapping challenges
The IST provides both:
* Short‑term intensive interventions to stabilise situations and support individuals to return to other Adult Social Care teams
* Longer‑term support for those with ongoing multiple disadvantage, including homelessness, substance use, mental ill health, domestic abuse, offending.
The team brings together a highly skilled, resilient workforce with expertise in:
* Crisis intervention
* Relational and strengths‑based social work
* Enhanced multi‑agency safety planning
* Navigating complex health and social care systems
Operating in a fast‑paced and evolving environment, the IST is central to North Yorkshire Council’s ambition to deliver innovative, preventative, and person‑centred support to those who need it most.
About You
We are looking for a resilient and inspiring leader with a strong commitment to improving outcomes for individuals experiencing multiple disadvantage.
You will bring:
* Experience within adult social care or a related field, including complex case management
* Strong knowledge of relevant legislation (Care Act 2014, Mental Capacity Act, safeguarding frameworks)
* Experience working with individuals facing multiple disadvantage and co‑occurring needs
* A strong understanding of:
o Trauma Informed Practice
o Psychosocial theory
o Health systems and pathways
* Excellent partnership‑working and communication skills
* The ability to manage challenging situations, confidently challenge where appropriate, and influence outcomes
* High levels of resilience, adaptability, and the ability to thrive in a fast‑paced, evolving service
* A relevant professional qualification in Social Work or health qualification is essential.
For an informal discussion please contact Marie Rayner – Group Manager on 01609 798564 or email: marie.rayner@northyorks.gov.uk
Enhanced Level DBS Disclosure is required for appointment to this post.
It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with adults at risk.
We are committed to the inclusion, safeguarding, and promoting the welfare of adults at risk.
We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.
North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.
Intensive Support Team Operational Manager
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