Overview
Be Yourself – Be an Inspiration to Your Team – Be Leonardo
As a Front Office Manager, you’ll keep your department running like clockwork and lead your team to ensure our guests have an incredible experience with us. You’ll be an integral member of the management team, inspiring a vibrant team to ensure the delivery of exceptional guest service and exceed guests’ expectations.
Responsibilities
* Lead the Front Office team to deliver on KPIs and support your team to achieve them
* Ensure exceptional guest service and exceed guests’ expectations
* Complete Duty Manager shifts as required – take the chance to get involved in other areas of the hotel
* Collaborate with other departments to maintain smooth hotel operations
Qualifications
* Be yourself
* Have a passion for hospitality and be a role model for your hotel
* Bring your positive energy to work every day
* Ability to inspire and engage your department
Benefits
* Head of Department bonus scheme: based on our financial and your personal performances
* Enhanced pension plan
* Special rates on Leonardo Hotel rooms across the UK & Europe
* Company-wide recognition scheme for high street vouchers
* Meals on duty
* Talent referral scheme: earn bonuses for recommending a friend
* Regular celebrations and events, including Thank You Week and Employee Awards Celebration
* Access to Company Pension Scheme, Life Assurance and Wellbeing Support
* Ongoing job-related training with clear paths for progression
Our Story
Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and as one of the fastest growing hotel groups, we have plans for major expansion over the next few years; there’s never been a more exciting time to come join us.
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