Overview
ACCOUNT CO-ORDINATOR - CUSTOMER SERVICE (6 MONTH CONTRACT)
Salary: £25,000.00
Location: St. Ives, Cambridgeshire
Are you customer service focused? Do your team mates love working with you? Can you multi-task and prioritise to make sure things get done?
We have the job for you! At Move With Us, part of Simplify, we are looking for a new Account Co-ordinator to join our friendly team. You will be comfortable working towards strict SLAs and able to build productive relationships to ensure consistently high standards of work.
You will be happy talking to members of the public to arrange and confirm appointments and working in a fast paced environment, as well as dealing with external agents and providing them with clear instructions and deadlines.
You will be a real people person but also tenacious and happy to organise and chase down reports to fulfil targets.
You will be computer literate with proficiency across the full Microsoft Office suite (i.e., Word, Excel, PowerPoint and Outlook) and familiar with using data to produce reports.
Responsibilities
* Talk to members of the public to arrange and confirm appointments.
* Interact with external agents and provide clear instructions and deadlines.
* Build productive relationships to maintain high standards of work and meet SLAs.
* Create and chase reports to fulfil targets.
* Work in a fast-paced environment while multi-tasking and prioritising effectively.
Qualifications and Skills
* Personable yet professional with outstanding verbal and written communication skills, particularly over the phone.
* Motivated to overcome problems and multi-task to meet targets and deadlines.
* Able to work autonomously and make important decisions with minimal input from others, while contributing to a team ethos.
* Experience-driven role requiring a good general education, strong work ethic, and a passion for people.
* Computer literate with Microsoft Office, including Outlook, Word and Excel.
Benefits
Competitive salary of £25,000.00, modern office in beautiful surroundings, 25 days holiday (plus 8 days public holiday), option to buy or sell holiday, pension, life assurance, enhanced maternity, paternity & adoption pay, free conveyancing legals, GP 24-hour service & retail discounts, plus many more.
Genuine paths to progression within our industry.
This role is not common and the successful person will be a valued member of the team with support to develop skills.
We will need a few things from you
* Be personable yet professional with outstanding verbal and written communication skills, especially over the phone.
* Be motivated to overcome problems and multi-task to ensure targets and deadlines are met.
* Work well in a team but also be able to work autonomously and make important decisions with minimal input from others.
* Demonstrate a good general education, a strong work ethic, and a passion for people.
* Be computer literate and competent with Microsoft Office (Outlook, Word and Excel).
Our People
Simplify believes diversity brings benefits for our clients, our business and our people. We are committed to being an inclusive employer and encourage applications from all suitable applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.
About Us
Simplify is the UK’s leading conveyancing and property services business, comprising nine businesses including some of the largest conveyancing law firms in the UK, two leading independent property services businesses, and the market-leading direct-to-consumer online conveyancer.
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