Salary: £40,000 - 60,000 per year Requirements: Proactive attitude towards problem-solving Strong communication skills Experience in 1st/2nd line support Familiarity with IT support ticketing systems Knowledge of hardware and software troubleshooting Ability to work independently and as part of a team Relevant IT certifications (e.g., CompTIA, ITIL) preferred Responsibilities: Deliver 1st/2nd line support via phone, email, and in person Manage and resolve support tickets, escalating as necessary Assist users with technology-related issues Maintain and update IT documentation Help implement system upgrades and changes Collaborate with IT team to improve support processes Technologies: Hardware Support ITIL More: We are a dynamic company based in Lancashire, seeking a detail-oriented IT Support Analyst to join our team. In this role, you will play a critical part in ensuring our technology operates efficiently, providing essential support to our users. We offer a collaborative working environment, opportunities for professional growth, and a strong commitment to our staffs well-being and development. last updated 19 week of 2026