Customer Operations Manager
customer success, customer relations, customer relationships, customer operations
Our fast paced, high growth fintech client offers a range of payments services and are seeking a confident, charismatic go-getter who loves getting stuff done!
You will thrive as Customer Operations Manager if you are enthusiastic, proactive and highly skilled at getting internal stakeholders to prioritise client requests.
Reporting to the COO, you will be a focal point of contact for the business and clients.
As a Customer Relationship Manager, you will be a customer champion acting as their primary point of contact. Alongside the rest of the Operations team, and your colleagues throughout the business, you will be helping to onboard customers, supporting them in their daily operations, and continually seeking to improve the customer experience.
Working closely with the Commercial team, you will assist with business development opportunities, undertake regular customer review meetings and provide a two-way conduit for customers change requirements, and new product development opportunities.
Day to day
* Deal with inbound and outbound customer queries
* Work closely with internal departments including Compliance, Finance, and Product & Technology
* Work with the Integration and Technical support teams to ensure customer technical queries are prioritised and expectations are managed
* Work with the Operations teams to ensure prompt compilation and submission of regular, scheduled reports to Schemes and/or Providers
* Assist with new product launches, including UAT and input into product marketing material
* Identify and develop new business development opportunities
* Use data to accurately measure and report KPIs
* Attend relevant company or industry events to increase brand awareness, win new customers and maximise sales conversion globally as one team
What you'll need to be successful in the role
* A customer first mentality.
* Travel, e-commerce, or B2B payments experience desired
* A strong attention to detail and accuracy.
* Excellent communication skills in English, both written and spoken. French would be desirable
* The capacity to thrive in a remote, decentralized, but coordinated environment
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