Overview
The AA is hiring a Technical Helpdesk Advisor in Newcastle, United Kingdom. You will provide expert technical support to customers via telephone and support the business by directing patrols to where they are needed. You will be the go-to expert for customers seeking telephone fixes and ensure efficient resolution of breakdowns.
What you will be doing
* The Technical Advisor provides essential technical support, advice, and repair fixes to our customers, ensuring we attend vehicles in genuine breakdown scenarios.
* Communicate effectively to resolve breakdowns and deliver excellent customer service.
* Record data on relevant databases accurately to support management insights and decision-making; computer literacy and experience with multiple systems are required.
* Provide clear, simple explanations to customers and patrols, helping them understand the issue and the solution.
* Work towards targets and focus on achieving results.
What you will need
* Mechanical Qualifications: NVQ Level 2 or 3 in Light Vehicle Maintenance and Repair or an equivalent qualification, plus substantial demonstrable experience in the motor vehicle repair industry.
* Problem solver who uses technical expertise to unblock issues and get customers moving again.
* Strong communication: the ability to translate complex technical information into clear, practical guidance.
* Flexibility: available to work outside normal hours, including weekends, on a roster basis.
Location, schedule and salary
Location: Newcastle Office, On Site Working
Shifts: Between 07:00 – 20:00, Monday to Sunday
Salary: £35,000 per annum plus benefits
Benefits
* Diverse learning and development opportunities
* 25 days annual leave plus 8 bank holidays
* Free AA breakdown membership from day 1
* Discounts on AA products including car and home insurance
* Employee discount scheme with car salary sacrifice and other discounts
* Workplace pension scheme with employer contributions
* Company-funded life assurance
* Employee Assistance Programme
Equal Opportunities: We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and inclusion across our culture and customers.
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