Job Description
Customer Service Advisor needed in Ashford, Kent.
We are working with a Car Dealership in the Ashford area of Kent who are actively looking for a Customer Service Advisor to join there friendly team. Strong telephone skills needed.
No Automotive experience necessary although would be beneficial. Strong Customer Service and telephone skills background essential!
Job Role – Motor Vehicle Customer Service Advisor
Salary – £25,000 plus bonus (OTE around £31,500)
Hours – 42.5 hours per week plus 1 in 4 Saturdays
Customer Service Advisor Duties include:
1. Making outbound calls to customers and advise of work needed on vehicle
2. Managing vehicle call up work
3. Advise on estimated costs of repairs and work to be undertaken
4. Sell additional products as appropriate to customers’ needs
5. Advise on timescales and collection arrangements
6. Produce job cards on in-house computer system
7. Update customer and vehicle records
8. Document all warranty work in accordance with manufacturer policy
9. Preparation and completion of invoices
For this Customer Service Advisor position you will have:
10. Excellent telephone manner
11. Personable / Professional
12. Previous experience within Customer Service is essential
13. Enthusiastic and passionate about the motor trade
14. Full driving licence
15. Excellent communication skills
16. Excellent Customer Service skills
As a Customer Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.
In particular my client is looking for some one with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.