Job purpose: To carry out administrative tasks accurately and efficiently, whilst ensuring all contracts are performing to client’s standards and requirements. Education: GCSE’s or equivalent desirable but not essential Minimum Qualifications and Skills required: * Good knowledge of Microsoft Word, Excel and Outlook * Highly organized, flexible with good communication and keyboard skills * Excellent communication skills, both written and verbal as client interaction will be required * The ability to work within a team, a good eye for detail and the ability to work under pressure for month end deadlines Key responsibilities and accountabilities: * Communicate with clients in accordance with client requirements. * Communicating with tenants in accordance with client requirements. * Scheduling appointments to ensure that site staff are fully utilised. * Import CSV uploads for sites/appointments. * Review and complete report content daily. * Communicate with site staff, laboratory, plans and quality control to ensure timely delivery of reports to the client. * Supplying reports to clients via Client Excel documents, Portals, Bulk export, KGI, MICAD or other client integration requirements as per the agreements. * Invoicing clients in accordance with their requirements as per contract allocation list and tender agreement, including saving PO's appropriately. * Deal with inbound calls and directing them through to the relevant person or office. * Attend internal meetings with the team. * Assist contract managers with additional tasks when asked. * Assist other departments with administrative tasks when required. * Any other adhoc tasks as directed by the line manager or directors. Measureable KPI’s: * Appointments booked * Report contents completed * Invoicing * WIP movement * Report turnaround times * KPI tracker filled out daily, filed in the administration folder in the T drive