Join to apply for the Events Operations Manager role at Fairmont Hotels & Resorts
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Join to apply for the Events Operations Manager role at Fairmont Hotels & Resorts
Company Description
Fairmont St. Andrews encapsulates luxury, and this experience begins and ends with our colleagues. It is one of Scotland’s most iconic 5-star luxury hotels and resorts, located in the home of golf.
Our 213-bedroom property is situated on the outskirts of St Andrews, featuring 2 championship golf courses and an award-winning spa and leisure facility. We offer multiple on-site food and beverage venues, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill, serving the finest Scottish steak and seafood, providing a world-class dining and leisure experience right here on property.
Located within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are easily accessible from many Scottish destinations.
Job Description
An exciting opportunity for an Events Operations Manager has arisen at Fairmont St Andrews! We are seeking someone responsible for all banquet operations and to work alongside a dedicated team.
Key Responsibilities
* Provide professional, friendly, and engaging service consistently
* Adhere to departmental policies, procedures, and service standards
* Maintain a first-class visual impact for all functions, including ambiance, décor, and service delivery
* Coach and train the team in all departmental aspects
* Manage the departmental budget responsibly
* Ensure accurate financial reporting and billing for banquets
* Respond promptly and professionally to guest concerns
* Oversee cleanliness, repair, and maintenance of banquet facilities, reporting deficiencies
* Attend pre-conference meetings with clients to confirm details
* Coordinate with the Event Planning Team to develop and share a common vision
* Balance operational, administrative, and colleague needs
* Conduct departmental meetings regularly
* Perform other duties as assigned
Qualifications
* Minimum two years of leadership experience in banquet operations or multi-unit food and beverage management
* Strong communication and organizational skills
* Highly responsible and reliable
* Proven ability to build a diverse and effective team
* Ability to remain calm and courteous while focusing on guest needs
* Eligibility to work in the UK
Additional Information
What Is In It For You
* Staff shuttle service to/from St Andrews
* Complimentary staff canteen
* 50% discount at our Food and Beverage outlets
* Employee rates for Spa treatments and green fees
* Access to gym and pool facilities
* Growth opportunities
* On-the-job training
* Regular social events
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Management and Manufacturing
Industries
Hospitality
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