Sales Representative Red Recruitment is recruiting a Sales Representative for our client based in Norwich who specialise in 24/7 Care solutions on a full time basis. This role is perfect for someone with an empathetic approach, who likes working in a fast-paced environment delivering outstanding customer experiences to vulnerable customers. Benefits and Package for Sales Representative: Salary: £24,004.50 Per Annum Hours: 37.5 hours per week - Shift pattern between Friday to Tuesday 8am - 8pm Contract: Permanent Location: Norwich Hybrid * 233 hours annual leave holiday increasing with length of service. * Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more * 24/7 employee assistance programme with an easily accessible app! * Family and friends' discounts on our services & products * Pension Scheme, up to 3% Company matched * Free on-site parking Key Responsibilities of Sales Representative * Handle inbound and outbound customer enquiries across phone, email, and digital channels with professionalism and care * Generate and convert sales leads through proactive outreach and effective engagement * Provide accurate product information and tailored recommendations * Build strong customer relationships to encourage repeat business and loyalty * Identify and promote upgrade opportunities that enhance safety, independence, and quality of life * Clearly explain the benefits of upgraded devices and services * Achieve and exceed individual and team sales targets, KPIs, and revenue objectives * Spot up-selling and cross-selling opportunities in every interaction * Prepare accurate quotations, process orders, and ensure timely follow-up Key Skills and Experience of Sales Representative: * Have an excellent telephone manner * Can build rapport with customers along with being patient and empathetic and spot opportunities to cross sell * Are reliable, trustworthy and motivated * 1 Year experience in customer facing role and display great customer service skills * Comfortable using a CRM although training is provided * Confident in both an inbound and outbound calling role If you have the relevant skills and experience as a Sales Representative and are interested in the position, please apply now! Red Recruitment (Agency)