Job Reference 338645
Director - Facilities Management
Competitive salary plus car allowance, healthcare, 35% annual bonus potential, 30 days annual leave plus bank holidays and a company pension scheme with highly competitive contribution rates.
Permanent, Full time.
National Role.
Reporting to: Managing Director, Royal Mail Engineering
Location: UK‑wide remit, flexible with regular site travel
The role
* Set the strategic direction and operational plan for all FM services, ensuring safe, compliant, cost‑effective, and high‑quality delivery across the Royal Mail estate
* Lead a significant national operation, balancing uninterrupted business continuity with continuous improvement and transformation
* Own full P&L accountability, delivering year‑on‑year improvements across cost, service, quality, and safety
* Drive the evolution of the FM operating model, including progressing a self‑delivery strategy aligned to Royal Mail’s performance and efficiency goals
* Act as a senior duty holder for building safety, championing a strong health, safety, and compliance culture across all FM activity
* Lead energy management and carbon reduction, including delivery of the energy and CO₂ programme and associated Capex investment
* Build strong relationships with senior stakeholders across Royal Mail Group, Operations, Engineering, and national trade union representatives
* Lead, develop, and empower a senior leadership team, building succession and capability across Facilities Management while role‑modelling inclusive and values‑led leadership
What This Opportunity Offers
* Leadership of one of the largest and most diverse FM portfolios in the UK
* Direct accountability through a focused senior leadership team, with scale beneath
* Genuine strategic influence within Royal Mail’s operational and transformation agenda
* The opportunity to modernise and optimise FM delivery at national scale
* Significant scope to shape culture, operating model, and long‑term sustainability outcomes
* A role with profile, responsibility, and visibility at Group leadership level
About You
You will be an experienced, credible senior leader with a strong track record of operating at scale in complex, safety‑critical environments. You are comfortable balancing operational delivery with strategic change and leading large, unionised workforces.
* Extensive senior leadership experience within Facilities Management or a closely aligned operational environment
* Proven accountability for large P&L budgets and delivery of financial, service, and safety performance
* Strong experience across hard and soft FM services, major third‑party contracts, and large property portfolios
* Demonstrable success leading transformation, efficiency programmes, and continuous improvement
* High levels of stakeholder influence, including experience working with senior executives and trade unions
* A commercial, resilient, and people‑centred leadership style
* Strong working knowledge of health & safety, regulatory, and compliance requirements
* A strong growth mindset, with the ability to develop and execute strategies that drive expansion and long‑term value
Professional membership (e.g. RICS, BIFM/IWFM, CIOB) is desirable, with an MBA or equivalent qualification welcomed.
Why Royal Mail
Royal Mail offers a uniquely complex and nationally significant environment, where leadership decisions have real and immediate impact. This role sits at the intersection of operational continuity, transformation, safety, and sustainability — offering a rare opportunity to lead Facilities Management at true national scale.
Extra Benefits
* Family friendly support – enhanced maternity pay, paternity leave, adoption leave and shared parental leave
* Supportive and generous company sick pay
* Funded dental – as a manager you are eligible to a level of employer funded dental insurance
* Health assessment – as a manager you are eligible to an employer funded health assessment every 2 years
* Benefits account – You will have access to your personal benefits account on our ‘My Bundle+’ platform, offering retail offers to help you save on groceries, holidays and household bills
* Your wellbeing – you and your family have 24/7 access to services and tools to help you get the most out of life, from your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals and especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
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