Job Title: Customer Service Agent – Utilities Contract Location: Hours: 08:00 – 17:00, Monday to Friday Contract Type: Permanent About the Role Our client is seeking an enthusiastic and customer-focused Call Centre Agent to join their team, supporting a large utilities contract. You will be the first point of contact for customers, handling inbound and outbound calls, resolving queries, and delivering a high standard of customer service. Key Responsibilities * Answer incoming calls promptly and professionally, providing excellent customer service. * Handle customer enquiries relating to billing, accounts, and general utilities services. * Log all customer interactions accurately on the system. * Resolve queries effectively at first point of contact where possible, escalating when required. * Carry out outbound calls to update customers, confirm appointments, or follow up on outstanding matters. * Work in line with KPIs and service level agreements (SLAs). * Maintain up-to-date knowledge of products, services, and processes. * Ensure compliance with company policies, data protection, and industry regulations. Skills & Experience Required * Previous experience in a customer service or call centre environment (preferred, but not essential). * Strong communication skills with a polite and professional telephone manner. * Ability to remain calm under pressure and handle difficult conversations. * Good IT skills, with the ability to learn new systems quickly. * Problem-solving skills with a proactive approach to customer queries. * Team player with a positive attitude. What Our Client Will Offer * Competitive salary * Full training and ongoing support. * Opportunity to work on a large, established utilities contract. * Monday–Friday working hours (no weekends or late shifts). * Career progression opportunities within the business. Ardour Associates values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business. Customerservice Contactcentre Administration Utiltiies Office Customerserviceagent opentowork