Business Support Administrator
Location: Birchwood Park, Warrington
Salary: 26,000 per annum (rising to 28,000 after 12 months)
Hours: Monday-Thursday 08:30-17:00 Friday 08:30-16:30
Contract: Permanent
Hybrid: 1 day working from home per week after initial training (approx. 3 months)
This role is administration‑led but requires strong customer service skills, as you will be liaising with customers by phone and email while managing high‑volume, detail‑driven tasks. It supports the order‑to‑cash process in a busy B2B team.
Key responsibilities
* Creating and processing sales orders and booking orders onto systems
* Invoicing and resolving invoice queries accurately
* Phone and email interaction with B2B customers
* Providing clear, timely updates to customers
* Liaising with internal teams including Transport, Operations and Finance
* Working across CRM/ticketing systems, transport systems, Teams and basic Excel
* Managing multiple tasks and working to SLAs and KPIs
No sales or targets involved.
What we're looking for
* Strong administrative experience in a fast‑paced environment
* Good customer service and communication skills
* High attention to detail and accuracy
* Confident working across multiple systems
* Comfortable multitasking and prioritising workload
Benefits
* Quarterly bonus incentive
* Hybrid working (1 day WFH)
* Dress down Fridays
* Cycle to Work scheme
* Benefits hub with discounts and schemes
* Free bus service from Birchwood train station
* Excellent Birchwood Park location with gym, social hub and local amenities
#J-18808-Ljbffr