3rd Line Support Engineer
Networking & Cloud / On prem Infrastructure Support
An excellent opportunity has arisen for an experienced and enthusiastic 3rd Line Support Engineer to join a well-established and growing IT services organisation supporting schools in the Buckinghamshire area. This is a hybrid role and based in the office with some travel around this area.
This role is ideal for someone who enjoys problem-solving, mentoring others, and delivering a high standard of technical support and customer service within a dynamic environment.
Key Responsibilities:
* Provide 2nd and 3rd line technical support to clients, ensuring exceptional service levels.
* Troubleshoot and resolve complex technical issues efficiently.
* Mentor and support 1st and 2nd line engineers to build team capability.
* Ensure IT systems and networks are compliant with relevant policies.
* Lead IT infrastructure and network installation projects from design to completion.
* Provide internal system support and staff training where required.
Skills & Experience Required
* Strong knowledge of Windows Server, Active Directory, and Microsoft Operating Systems.
* Experience with virtualisation technologies (particularly Hyper-V).
* Proficiency with cloud technologies, including Office 365 and Azure.
* Networking experience especially VLANs
* Proven experience in server and network installations.
* Ability to act decisively during IT incidents and emergencies.
* Excellent communication skills, both verbal and written.
* Customer-focused approach with a proactive, positive attitude.
* Able to work both independently and as part of a team, with strong organisational skills