Overview
Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the Judiciary and the legal profession.
Responsibilities
* Prepare papers and files for court, tribunals, hearings and meetings.
* Create and update records on the in‑house computer system and input data.
* Resulting courts accurately, interpreting the information required on a court file.
* Check and verify documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.
* Collect and assemble information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc.
* Communicate with the public, the judiciary, other court and tribunal users and representatives of other agencies and organisations.
Skills and Experience
Friendly and approachable manner, excellent attention to detail and good written and verbal communication skills. Desire to deliver proactive and effective support to customers by phone and email. Skilled at organising time, prioritising efficiently, can multi‑task and adapt to various software packages. Enjoy working in a busy environment and helping court users navigate the justice system.
Working Hours and Patterns
Full‑time: 37 hours per week. Part‑time, flexible and job‑sharing patterns are considered in accordance with the MoJ’s Flexible Working policy. Minimum part‑time hours 30 hours per week over 4 days.
Visa and Immigration
This role is not eligible for new Skilled Worker visas. From 22 July 2025 the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held one continuously raise this during vetting checks. If not, consider your options for obtaining and/or maintaining the right to work in the UK.
Hybrid Working
Hybrid working arrangements available where business needs allow. Expected to spend a minimum of 60% of working time in an office. Suitability assessed on a case‑by‑case basis.
Benefits
* Annual leave: 25 days on appointment, increasing to 30 after five years.
* Family-friendly policies: reduced hours or jobshare.
* Flexible benefits: voluntary benefits, retail vouchers, discounts on goods and services.
* Paid paternity, adoption and maternity leave.
* Free annual sight tests for employees using computer screens.
EEO and Equality
We are an equal opportunities employer. Successful applicants must have the legal right to live and work in the UK and in the Civil Service.
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