Overview -
Provide underfloor heating estimates and full design drawings, responding to technical queries to support the business.
Key Responsibilities & Duties -
1. Pre Sales Budgets:
- Review plans from client’s architects.
- Size each project from the plans; liaise with architects or the customer to qualify their requirements.
- Draft initial design for costing / quote purposes and sales enquiries.
- Check design criteria is correct via multiple reviews.
- Complete a quote sheet in excel.
- Return information to the sales department for them to place or chase on order.
2. Full Design Work:
- Create a project matrix for each confirmed project / order.
- Produce underfloor heating design layouts using AutoCAD.
- Update project manager.
- Liaise with the sales team in respect of any alterations required or made.
- Produce heat loss calculations for electric and hydronic systems using MS Excel.
- Use Willms to calculate pipe layouts and design hydronic systems.
- Load “as installed” drawings onto the system for future reference.
3. Technical Support / Training:
- Respond to general technical queries or enquiries.
- Liaise with architects / electricians and end users to resolve technical issues.
- Respond to calls for underfloor repairs to existing systems.
- Diagnose problems.
- Raise repair quotations with terms and conditions via e-mail.
- Explain terms and conditions with the customer as required.
- Pass repairs and h...