Contract: Fixed-term – Maternity Cover – Approx. 9-12 Months
Reporting to: Operations Director
Centre Management is 40 hours per week covering Saturdays & Sundays alongside Assistant Centre Manager.
Salary: Dependent on Experience
Role Purpose
The Centre Manager is responsible for the day-to-day management of Sanderson Arcade, ensuring the shopping centre is safe, well-presented, commercially successful, and provides an excellent experience for retailers, visitors, and stakeholders during the maternity cover period.
Key Responsibilities
* Manage the daily operations of the shopping centre, ensuring smooth and efficient running.
* Act as the main point of contact for retailers, managing relationships and responding to queries or issues.
* Oversee centre presentation, cleanliness, maintenance, and health & safety compliance.
* Manage on-site contractors and service partners (e.g. cleaning, security, maintenance).
* Handle customer enquiries, feedback, and complaints in a professional manner.
* Monitor centre performance and support initiatives to drive footfall and enhance the customer experience.
* Ensure compliance with all relevant policies, procedures, and statutory requirements.
* Maintain accurate records and provide regular updates to senior management.
* Support a clear handover at the start and end of the maternity cover period.
Person Specification
* Experience in retail, shopping centre, or property management.
* Strong communication and relationship management skills.
* Good understanding of health & safety and operational compliance.
* Organised, proactive, and able to manage multiple priorities.
* Confident dealing with retailers, customers, and contractors.
* Previous experience managing a shopping centre or retail environment.
* Knowledge of facilities or contractor management.
* Familiarity with retail KPIs, footfall, or customer experience initiatives.
This is a fixed-term maternity cover role focused on maintaining high operational standards and positive retailer and customer relationships at Sanderson Arcade.
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