Your newpany
Hays are partnering with a leading employer in the Elgin area to recruit a housing administrator to join their team on a temporary basis. This role will begin in January 2026 and be for approximately 3 months. This role is Monday to Friday, 37 hours per week and full-time in office.
Your new role
In your new role, you will be the first point of contact for enquiries from tenants via email and phone. This role is key to ensuring excellentmunication between tenants, housing officers and maintenance staff, helping to deliver a smooth and positive experience during property repairs and improvements. Your key responsibilities will include scheduling and coordinating access to properties for contractors and maintenance teams in line with work programmes. Keep tenants informed about planned works, timelines, and any changes via phone calls and writtenmunication. Maintain accurate records of appointments,munications, and updates in the housing management system. You will handleplaints and resolve issues promptly, escalating where necessary. You will also support the wider housing maintenance team with administrative tasks and reporting.
What you'll need to succeed
You will be required to have excellentmunication skills and an ability to explain processes clearly and maintain positive relationships with tenants. You'll work well with the wider team internally too. You'll have strong organisational skills and the ability to problem-solve and deal with unexpected issues and concerns. This role will require you to have strong IT skills, using Microsoft Office packages and working with attention to detail. This role is fast-paced and requires you to work collaboratively with your team.
What you'll get in return
This role offers a January start, on a 3-month rolling contract and full-time hours. You will join an experienced and supportive team and be paid apetitive rate of pay at £15 per hour. Working for Hays, you will accrue holiday pay each week and have the opportunity to be extended in this temporary role.