Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history:. About the Role: Spreetail is seeking an Operational Excellence Manager to drive process standardization and continuous improvement across our growing European network (including sites in the UK, Germany, Italy, France, and upcoming in Spain). In this dynamic, multi-site role, you will be the ultimate owner of our warehouse standard operating procedures (SOPs), ensuring every facility operates to a consistent, optimized standard. If you have deep hands-on warehouse knowledge, a passion for Lean methodologies, and the ability to turn data-driven insights into tangible cost savings and service improvements, we want you to help shape the future of our EU operations.
How you will achieve success in this role:
1. Develop, document, and maintain a comprehensive library of Spreetail EU Standard Operating Procedures (SOPs) covering all core warehouse workflows, including inbound, outbound, returns, and inventory management.
2. Conduct regular, structured audits at each FC site to assess SOP compliance, producing detailed findings reports and actionable follow-up plans to ensure processes are actively embedded.
3. Lead continuous improvement and cost-optimization initiatives across the EU network using structured methodologies (Kaizen, 5S, Lean) to drive labor efficiency, space utilization, and process waste reduction.
4. Own the design and governance of inventory control and quality assurance (ICQA) programs, including cycle counts, wall-to-wall counts, and deep-dive investigations into inventory discrepancies.
5. Define, audit, and report on a robust KPI framework for operational performance across all EU sites, supporting local managers with root cause analysis and targeted improvement plans.
6. Collaborate cross-functionally with 3PL partners, Technology, and Transportation teams to align processes, deploy system enhancements (Linnworks), and support new facility launches.
7. Develop training materials and conduct on-site process training sessions during SOP rollouts to build capability among FC Managers, 3PL supervisors, and warehouse operatives.
What experiences will help you in this role:
8. 5+ years of hands-on experience in warehouse operations, fulfilment, or supply chain, preferably within a 3PL, multi-site, or cross-country distribution center environment.
9. Demonstrated expertise in process design, SOP writing, and operational auditing, with a clear ability to write practical, structured instructions accessible to warehouse-floor teams.
10. Proven track record delivering continuous improvement initiatives using structured methodologies like Lean, Kaizen, or 5S (Six Sigma Green Belt or equivalent process improvement certification preferred).
11. Deep understanding of core warehouse operations (inbound, outbound, returns, VAS) and comprehensive experience managing inventory control and cycle counting programs.
12. Proficiency in WMS platforms (Linnworks highly desirable) coupled with a strong analytical mindset to leverage operational data, build dashboards, and translate data into actionable insights.
13. Highly organized with exceptional communication and influencing skills, capable of driving change across external partners and central stakeholders without direct line authority.
14. Fluency in English is required; German is a strong advantage for the Germany-based option, and additional European languages are a plus.
In an effort to Make Spreetail Better, we hire people that are aligned with our values and are passionate about pursuing ecommerce excellence. We believe the right person can learn what is needed to succeed in their role, so we encourage job applicants to apply even if you don't meet all the qualifications listed. We are looking for diverse backgrounds and perspectives, so we don’t require college degrees and welcome non-linear career paths. If this role highlights your experience and gets you excited – please apply! Not the role for you? Check out additional opportunities to join our team on our job board and sign up for our Talent Community Newsletter for exclusive insights into future openings. Equal Opportunity Employer At Spreetail, we are relentless in our pursuit of equity and equality, we embrace cultural differences that raise our bar, we pursue the challenges within ourselves to make Spreetail better, and we humbly acknowledge our duty to build and foster an inclusive workplace where all may succeed. Spreetail is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.Please be aware of scammers. Spreetail will only contact you through Lever or the domain. Spreetail will never ask candidates for money during the recruitment process. Please reach out to directly if you have any concerns. Emails from are fraudulent.#LI-RemoteWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.