2nd / 3rd line it support engineer

2nd / 3rd Line IT Support Engineer

Lincoln | Hybrid Working Available

£26,000 - £34,000 DOE | Permanent

We're supporting a growing professional services organisation in Lincoln that is looking to strengthen its IT team with an experienced 2nd / 3rd Line IT Support Engineer.

We're interested in speaking with candidates from a range of support backgrounds, whether you're an established 2nd Line Engineer ready to take the next step or an experienced 3rd Line Engineer looking for a new challenge.

The Role

You'll be responsible for providing technical support across the business, troubleshooting a wide range of IT issues, and helping to maintain and improve the organisation's infrastructure and end-user experience.

Key Skills & Experience

Strong Microsoft 365 administration and support experience.

Ability to troubleshoot and support remote desktop environments.

Experience providing 2nd and/or 3rd line technical support.

Knowledge of Microsoft Intune configuration and device management would be highly advantageous.

Experience with Active Directory, Azure/Entra ID and Windows environments.

Excellent troubleshooting and problem-solving skills.

Strong communication skills and a customer-focused approach.

We'd Like to Hear From You If You:

Have a solid background in IT support and infrastructure.

Enjoy resolving complex technical issues.

Can communicate effectively with users at all levels.

Are keen to continue developing your technical skills and career.

Salary & Benefits

£26,000 - £34,000 depending on experience.

Hybrid working.

Ongoing training and development opportunities.

Supportive team environment.

Exposure to a broad range of technologies and projects.

Also of Interest – Microsoft 365 Trainer / User Adoption Specialist

Alongside technical support professionals, we're also keen to hear from individuals with exceptional Microsoft 365 knowledge and outstanding people skills.

This could suit someone with experience in:

Microsoft 365 training and user adoption.

IT training or learning & development.

Customer success or onboarding.

End-user support with a strong coaching and mentoring focus.

If you're passionate about helping people get the most from Microsoft technologies and can confidently engage with users at all levels, we'd love to speak with you.

Interested? Apply today with your CV for a confidential conversation.

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