Location: Hybrid (Southampton office + home working)
Salary: National Minimum Wage
Hours: 16 hours per week (flexible, to be agreed)
We’re looking for a reliable, organised, resilient and compassionate Trainee Caseworker & Administrator to join our trans support charity. This is an entry-level role ideal for someone with strong admin experience who wants to develop skills in community support, casework, and inclusive service delivery.
You’ll play an important role in keeping our services running smoothly through high-quality admin work, while developing the skills needed to support our clients more directly.
About the Role
Key Responsibilities
Administration (Primary Focus)
* Maintain accurate and confidential records.
* Manage emails, scheduling, and general admin tasks.
* Support data entry, reporting, and documentation.
* Use Microsoft Office (Word, Excel, Outlook) confidently and learn our internal systems.
Developing Client Support Skills
* Onboard new service users and help them understand available support.
* Conduct routine wellbeing check‑ins under supervision.
* Support progress monitoring meetings with clients.
* Assist with signposting and basic follow‑up tasks.
* Help to create a safe, welcoming, and inclusive service environment.
Service Support
* Assist with preparing resources and coordinating online or in‑person sessions.
* Support staff with day‑to‑day service delivery activities.
Safeguarding & Compliance
* Follow data protection and confidentiality processes.
* Raise safeguarding concerns appropriately and seek guidance when needed.
About You
Essential
* Strong administrative experience, including confident use of Microsoft Office.
* Willingness to learn new digital tools and internal systems.
* Experience supporting others (paid, voluntary, or community).
* Resilient, with the ability to stay calm and professional when handling sensitive or emotional situations.
* Good organisational and communication skills.
* Respectful, compassionate, and able to maintain confidentiality.
Desirable
* Experience with LGBTQ+ communities or other marginalised groups.
* Experience in wellbeing, support, or community roles.
Working Arrangements
Hybrid working with required attendance at our Southampton office. You must be able to commute to Southampton as needed.
Training will be delivered primarily in person at the office.
Occasional travel within Hampshire, the Isle of Wight, or Dorset may be needed.
How to Apply
Please submit your CV and a short covering letter to hr@beyond-reflections.org.uk addressing the following:
1. Why do you want to work with us and support trans individuals?
2. Tell us about your experience supporting others.
Applications are reviewed on a rolling basis, and the post will remain open until we have filled the role.
CVs without a covering letter will not be considered.
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