Job Description: Senior IT Support Engineer, 2nd Line/3rd Line
Location: Bristol
Salary Range: £30,000 - £50,000 + Benefits
Your Role: Lead, Troubleshoot, Enable
As our Senior IT Support Engineer, you'll be the escalation expert leading on all infrastructure-related issues and supporting mission-critical systems. You'll manage everything from Windows desktops and servers to cloud integrations and enterprise networking, ensuring high uptime and operational excellence.
Core Responsibilities:
* Windows Desktop & Server Management: ADDS, DHCP, DNS, File Services, RDS, IIS; user provisioning, server buildout, troubleshooting.
* Virtualisation: Design, deploy, and manage VMware ESXi/vCentre and Hyper-V; clustering experience is a strong advantage.
* Backup & DR: Implement backup strategies and disaster recovery operations using Veeam or equivalent tools.
* Cloud & M365/Azure: Administration of Microsoft 365, Azure, and Intune.
* Scripting & Automation: Develop and adapt scripts in PowerShell and other languages to automate processes.
* Networking & Security: Configure routers, VLANs, ACLs, VPN/IPsec tunnels, wireless networks with RADIUS, VOIP systems, and firewalls (e.g., Sophos XG, Cisco).
* Cross-Platform Systems: Support Linux (patching, security), MacOS (JumpCloud, ACMT), SQL Server, and iOS.
* Mentorship & Projects: Lead migrations, coach junior staff, contribute to IT strategy and documentation.
Preferred Qualifications:
* Certifications: MSCE, VMware VCP, Cisco, Apple ACMT, ITIL V3/V4.
* Cloud migration/project experience (Azure, Oracle, M365, server-to-cloud).
* Experience with AutoTask, Datto RMM, and Cyber Essentials compliance.
* Containerisation knowledge (Docker, Kubernetes).
* Excellent communication skills and leadership potential, with an interest in advancing to Team Lead roles.
What We Offer:
* Growth & Recognition: Structured training, certification support, and career progression opportunities.
* Modern Work Environment: Collaborative culture, flexible working arrangements, access to latest tools and platforms.
* Impact & Influence: Engage in key infrastructure projects and security initiatives shaping our future.
* Competitive Package: Attractive salary, performance bonuses, healthcare, and pension plan.
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