Job Summary: The post-holder will play a key role in supporting our teams in IT queries and issues. They will support the governance of the practice through the collation and presentation of data. They will ensure that staff have the correct and required access to the practice systems. Job Responsibilities: The post-holder will - Work effectively as a team member with all departments in the Practice - Complete mandatory and role-based training and development as required. - Abide by the principles of equality, diversity and inclusion at all times. - Support the IT functions of the practice. - Compile and present data as appropriate - Ensure that staff have the correct system access and remove access when appropriate. IT - Have a good working knowledge of the systems used within the practice, e.g. Office365, EMIS, Docman. - Maintain a high level of computer literacy. - Support staff with IT issues e.g Password issues, Hardware and Software issues. - Escalate technical issues appropriately to the relevant supplier/support. - Ensure that the issues raised are closed effectively. - Ensure that staff have the right access to the practice systems, including setting up access for new staff and removing access for leavers. - Support the Operational Manager in the development of processes using digital tools to ensure safety and efficiency. Data - Understand how to access the data contained within the various systems used at the practice. - Support ongoing audits within the practice. - Support the governance of the practice by running reports on activity. - Develop dashboards to present data in the form on information for other staff to be able to easily digest and understand. - Review and maintain existing dashboards. - Creation of searches and protocols within clinical systems Communication - Communicate with colleagues to understand what their data requirements are. - Communicate to staff any upcoming IT changes and keep staff informed of what to expect. - Communicate to staff IT issues that are likely to affect many staff. Governance - Support the Information Governance of the practice by maintaining a practice asset register. - Support the Health & Safety of the practice by completing display screen equipment assessments and escalation of issues.