Application Support on Client PCs
* Installation and deinstallation of applications
* Troubleshooting of applications
* Support with application questions
* Installation/ deinstallation of software applications.
* Installation/ deinstallation of site-specific software as needed.
PC hardware support
* Issue of new hardware
* Dismantling of old hardware
* physical patching of network connections to the network switch
* Error analysis in case of hardware failures
* Troubleshooting of defective hardware
* In the case of warranty claims, triggering, monitoring, and completing the fault clearance with the manufacturer
* IT relocations
* Hardware preparations (staging, application installations, upgrades)
Printer support
* Troubleshooting of printing, multifunctional and fax systems as well as large format printers
* Setup and installation of printing systems e.g., Line printer, Label printer, Laser printer, large format printers
* In the case of warranty claims, triggering, monitoring, and completing the fault clearance with the manufacturer
* IPHONE and IPAD support
* Setup of mobile devices such as iPads, DWT (Digital Workstation Tablets), and iPhones
* Troubleshooting of end devices
* Support for user questions regarding hardware and software
Media technology support
* Beamer maintenance
* Care and maintenance of the conference rooms
* Troubleshooting technical issues in the conference rooms in collaboration with the 2nd level team if necessary.
* Instruction of users in the media technology
* Support for audio and video conferences
Active Directory
* Creation of NT and Exchange accounts via IAM. Password reset
* Check and request group OU memberships