About Us Located at the heart of the world's most iconic golfing destination, the Old Course Hotel is an AA Five Red Star, award-winning resort, renowned for its focus on active wellbeing and indulgent good times. Part of Kohler Co., the Old Course Hotel is a privately owned luxury resort, proud to deliver highly personalised guest experiences that create lasting memories. Why Join Our Team? With a strong reputation as an employer of choice, we place our people at the heart of everything we do. St Andrews is the Home of Golf, and at the Old Course Hotel we are the home of exceptional guest service. We are passionate about people and believe every associate plays a vital role in creating meaningful, lasting memories for our guests. As a forward-thinking employer and proud signatory of the Hoteliers Charter, we are deeply committed to developing our people. We hire for personality and potential, and support our associates with extensive training and clear pathways for internal progression, enabling long-term career growth within a supportive and engaged leadership culture. We actively recognise and celebrate success through our associate reward and recognition programmes, including Associate of the Month and our BOLD recognition platform, all underpinned by our 'HOME' ethos. In return, you'll enjoy a competitive salary and an excellent benefits package, while working at one of Scotland's most iconic luxury hotels. What's not to love about working with us? About the role The Old Course Hotel is seeking a Director of Rooms to lead the strategic and operational performance of the Rooms Division. This role has overall responsibility for all guest-facing accommodation operations, including Front Desk, Concierge, Golf Concierge, Housekeeping, and Guest Experience. The Director of Rooms sets the standard for service excellence, operational discipline, and financial performance, and plays a pivotal role in delivering a seamless, personalised guest journey that consistently exceeds five-star expectations. Responsibilities People and Culture Provides direct leadership and oversight of Rooms Division Department Heads, ensuring effective day-to-day operations, strong communication, and timely follow-up on guest needs and feedback, associate matters, and hotel initiatives. Holds overall responsibility for people management across the division, including recruitment and selection, performance management, reviews, learning and development, and associate engagement. Ensures Old Course Hotel standards and culture are consistently upheld, leading in a way that reflects the HOME values, mission, and philosophy. Actively supports initiatives that promote associate development, training, and internal career progression, and plays a key role in delivering the hotel's wider People strategy. Champions the safety, security, engagement, and wellbeing of all guests and associates. Acts decisively and effectively in emergency or safety situations, setting a calm, confident example at all times. Guest Experience Holds overall accountability for the guest experience across the hotel, personally managing complex or escalated guest concerns with professionalism, discretion, and a solutions-focused service mindset. In partnership with the Guest Experience Manager, builds and nurtures strong relationships with returning guests, group contacts, and VIPs, ensuring a highly personalised and memorable experience. Sets and upholds the highest standards of hospitality across all guest interactions, consistently creating meaningful "wow" moments that exceed five-star expectations. Acts as a visible leader through regular Duty Manager shifts, engaging directly with guests and teams to ensure service excellence is delivered at all times. Finance and Commercial Accountability Leads the Rooms Division's financial performance, ensuring divisional and overall hotel financial objectives are achieved in line with strategic and commercial priorities. Prepares, manages, and delivers the annual Rooms Division budget, contributing to wider hotel forecasting and long-term business planning. Maintains tight control of costs across the division, including labour, supplies, and equipment, while ensuring service quality and operational standards are not compromised. Works in close collaboration with Reservations, Sales, and Front Office teams to optimise occupancy, average daily rate, and total room revenue. Oversees labour scheduling across all Rooms Division departments, ensuring effective and consistent delivery of service standards. Regularly inspects all areas of responsibility to support teams and identify opportunities for improvement. Experience, Skills and Qualifications Degree-educated preferred. Proven experience as a Rooms Division Manager, Hotel Manager, or equivalent senior leadership role within a luxury hospitality environment. Comprehensive knowledge of all Rooms Division functions, with a demonstrated ability to lead complex, multi-departmental operations. A strong leadership presence with excellent interpersonal skills, able to inspire, engage, and develop large, multi-disciplinary teams. Highly guest-centric, demonstrating sound judgement and decision-making that consistently prioritises the guest experience. Strong commercial and financial acumen, with the ability to balance service excellence with business performance. Excellent communication, organisational, and conflict-resolution skills, with a calm and confident approach in high-pressure environments. Flexible and adaptable, with the ability to meet the demands of a 24-hour, seven-day per week hospitality environment. Strong technical capability with hotel systems and operational tools. Experience supporting or leading a PMS change within a hotel environment is desirable but not essential Acts with integrity at all times, serving as a role model through ethical leadership, sound business conduct, and professional standards. Spa and/or wellness operations experience is desirable but not essential. Holds a valid UK driving license with a clean driving record. Must have the legal right to work in the UK. What We Offer In return for your expertise and leadership, we offer a competitive and comprehensive reward package, designed to support your wellbeing, development, and lifestyle: Competitive salary of £75,000 - £80,000 per annum, plus bonus Temporary accommodation support for those relocating to the area Private health and dental insurance Company pension scheme Company sick pay Life assurance Complimentary meals in our Associate Restaurant Discounts across our restaurants, retail, and spa facilities Laundered associate uniform Employee Assistance Programme Complimentary access to the Fitness Centre Perkbox discounts and rewards platform Cycle to Work scheme Ongoing investment in your wellbeing through a range of wellbeing programmes Complimentary on-site parking Training, development, and CPD opportunities Above all, you'll join a supportive and inclusive work family that encourages you to be yourself, invests in your growth, and is committed to your long-term success. Work Schedule & Hours Full time position - 40 hours per week 5/7 days including evening and weekends Closing Date 10th April 2026