Salary: £21.00 - £22.00 per hour Type: Full Time Region: UK - South East Town/City: Sittingbourne, Kent Posted: 28/11/2025 Reference: 28112025_1764342773 Job Description Service Charge Analyst Location : Sittingbourne Salary : £21 to £22 per hour Contract Type : Temporary - ongoing Hours: 35 per week Social Housing Experience Needed Daniel Owen are proud to be representing a well-known client based in the Sittingbourne, Kent area who are looking for a highly skilled Service Charge Analyst to join their team. What You'll Be Doing - Service Charge Analyst Providing responsive internal customer service and supporting all central aspects of service charge delivery in line with KPIs. Compiling and analysing reporting information to support the wider service charge team. Supporting the calculation and allocation of service chargeable expenditure, including preparing and loading data into various systems to ensure accurate charging. Identifying opportunities to increase efficiency by optimising and automating data workflows. Monitoring and auditing data quality to support validation and cleansing. Producing key performance statistics and metrics to support KPI monitoring. Maximising income recovery by ensuring charges are coded and allocated correctly. Supporting the development and embedding of systems and processes to improve service charge delivery. Reviewing and maintaining procedures and process maps to ensure consistent and accurate service charge setting. Assisting the team with data collection and analysis of service chargeable income and expenditure as part of the annual cycle. Supporting year-end certification and liaising with external auditors to evidence service chargeable expenditure. What You'll Need Excellent financial and numerical skills. Strong analytical ability. Good understanding of residential and commercial service charge management. Strong organisational skills and the ability to manage a varied workload to meet deadlines. Advanced Excel skills, including formulas, pivot tables, data cleaning, and data visualisation. High attention to detail and accuracy. Clear communication skills, with the ability to explain complex data to non-technical stakeholders. Strong critical-thinking and problem-solving skills. Apply for this job Discover more Plant hire services Construction magazine subscriptions Access equipment platforms Concrete testing services Fall arrest systems Sub-contractor pay trends Piling contractors directory Heavy machinery rentals Crane hire services Construction safety equipment