Customer Service – Written Correspondence Specialist
Location: Inverness (Hybrid after training / 10 weeks service)
Hours: Monday to Friday, 9:00 am – 5:30pm
Contract: Temporary (minimum 4 months) with potential to go permanent
Pay: £12.21 per hour (37.5 hours per week)
Start Date: Monday, 2nd December
Interviews: Thursday, 20th November
About the Role
We’re currently recruiting Customer Service Professionals to join a large, award-winning national organisation known for its supportive culture and commitment to excellence.
In this role, you’ll be focused on written correspondence, handling customer queries and providing clear, professional responses via letter. This is not a telephone-based position — it’s ideal for those who excel in written communication and enjoy detailed, thoughtful problem-solving.
You’ll receive comprehensive training and ongoing support from an experienced team. Training will be initially office-based after which you’ll move to a hybrid working pattern (2 days in the office, 3 days from home). All necessary equipment, including a laptop, will be provided.
Key Responsibilities
Investigate and resolve customer queries through written correspondence
Draft professional, accurate letters in response to customer concerns
Manage workflow efficiently to meet targets and deadlines
Collaborate with team members to maintain high service standards
Uphold the company values of professionalism, reliability, and integrity About You
We’re looking for reliable, professional, and dedicated individuals with a positive attitude and strong work ethic. While experience in customer service, contact centres, or office administration is beneficial, it’s your enthusiasm and willingness to learn that matter most.
Essential Skills:
Excellent written English (spelling, grammar, and tone)
Strong communication and problem-solving abilities
Ability to work toward targets and manage deadlines
Team-oriented with a flexible, can-do approach Why Join?
Award-winning, supportive employer
Hybrid working after training
Opportunity for permanent employment
Immediate start available
Comprehensive training and ongoing development Application & Data Privacy
Your application will be managed by The Prescient Group in line with GDPR and the Data Protection Act 2018.
If successful, we’ll contact you to discuss next steps.
If unsuccessful, your data will be securely deleted within six weeks