Web Sales / Sales Advisor
Hours: 40hrs p/w (Mon-Fri 08:00-17:00 1 hour unpaid lunch) (Sat 09:00-17:00 30 mins unpaid lunch)
Salary:
Starts at £30,264.00pa (£14.55ph)
Increase from 1st April 2026 to £30,784.00pa (£14.80ph)
Reports to: Head of Marketing
Company Overview
Todd Doors is renowned for its expertise in doors and ironmongery products. With branches in 7 locations across the country, we pride ourselves on providing exceptional customer service to a diverse clientele, including retail customers, developers, architects, and tradespeople.
Summary
Todd Doors are seeking a dedicated Web Sales Advisor to join our team in Bournemouth. We don't bother with salesmen, we employ people and create door experts, who can take a customer's ambition and help it become reality. If you have the ability and determination we will train you in our products and help you build a career.
This exciting vacancy has arisen for an experienced product sales professional to become a member of our team.
The successful candidate will delight in assisting with all aspects of a customer journey. From initial contact, to booking the final delivery in a confident, efficient, professional, yet friendly manner.
Responsibilities
* Deliver excellent customer service that exceeds all customer's expectations
* Dealing with customers' orders and queries in a confident, efficient and professional manner
* Comprehensive product knowledge (enabling alternatives to be suggested to customers and expert advice given)
* Wherever possible, identifying improvements to processes to enhance customer service, reduce costs, improve margin etc.
* Matching the needs of the customer to the best product available, remembering ironmongery, upselling and stock levels.
* Ensuring all deliveries are checked off accurately, promptly and that relevant paperwork is passed on efficiently and quickly.
* Resolving any customer issues/inquiries to a satisfactory conclusion.
* Keeping paperwork precise and clear so that tasks may be followed by colleagues (particularly whoever is covering for your day off).
* Ensure specific customer requirements (e.g. glass, rebating etc.) are processed efficiently, promptly and to meet delivery promise.
* Ensure all promises made to customers are realistic, achievable and are completed
* Convert online inquiries into sales by understanding customer needs and providing tailored solutions.
* Assist customers throughout the order process from initial enquiry to post-sale support.
* Collaborate with the team to improve online sales processes and customer experience.
* Maintain accurate records of customer interactions and transactions.
* Qualifications
* Proven experience in sales or customer service roles.
* Excellent communication skills both written and verbal.
* Strong organizational skills with attention to detail.
* Ability to work independently and as part of a team.
If you are passionate about delivering exceptional service and eager to be part of an innovative team at Todd Doors, we invite you to bring your skills and enthusiasm onboard. Join us in shaping the future of our online sales experience.
Job Type: Full-time
Pay: £30,264.00-£30,784.00 per year
Benefits:
* Additional leave
* Company pension
* Cycle to work scheme
* Employee discount
* Enhanced maternity leave
* Enhanced paternity leave
* Free parking
* Health & wellbeing programme
* On-site parking
* Referral programme
* Sick pay
* Store discount
Application question(s):
* How will you commute? e.g. Car, Public transport, Bicycle, Other etc...
Experience:
* Product Sales: 1 year (required)
Work Location: In person