About the team
At Vintage Cash Cow, technology is how we scale impact. From the moment a customer sends us their pre-loved items, to processing and pricing each box, through to re-commercing items across our marketplace channels—every step is powered by the systems we design, the products we build, and the data we unlock. Our Technology, Product & Data team supports both our customers and the internal teams who make everything happen. We build the tools that keep boxes moving, items priced, stock managed, and sales flowing. This is a team where curiosity meets craft: blending creativity, technical excellence, and a product mindset to deliver solutions that simplify complexity, drive operational excellence, and support our growth.
About The Role
As Customer Product Manager, you will set the vision and own the strategy for our customer-facing applications across all our brands (ArcaVindi & Vintage Cash Cow). Your primary focus will be the digital experiences for our customers, including the conversion funnel, the post-submission journey, and the product features that build trust and drive repeat behaviour. You will develop a clear point of view on where the customer experience is heading, set the strategy, and back every decision with evidence.
The customer journey is a cross-functional effort. You will work closely with Marketing, Data, Tech and wider business stakeholders to shape it, acting as the bridge between teams and bringing clarity on priorities, direction, and outcomes. Conversion rate optimisation is central to how you will measure progress, always in service of building a customer experience that earns trust and drives long-term retention.
Responsibilities
* Own the customer-facing product vision and strategy for the customer portfolio.
* Drive measurable improvement in conversion across key funnel stages through structured experimentation.
* Deliver a prioritised, evidence-led roadmap tied to business outcomes.
* Take ownership of the product backlog and scrum ceremonies, establishing a working rhythm with the tech team.
* Adopt, design or launch CRO experiments with clear hypotheses and success metrics.
* Immerse yourself in VCC’s products, platforms, and business goals; build relationships across the business to understand the current landscape and priorities.
* Walk the customer journey end to end to identify strengths and gaps in the experience.
* Analyse data and analytics to understand funnel performance, customer behaviour, and data gaps.
* Develop the customer product strategy and present a prioritised roadmap.
* Own and communicate a product strategy beyond the roadmap, including direction, priorities, and trade-offs.
* Contribute to the wider product strategy alongside the Director of Tech & Product.
What We Are Looking For
* Experience as a Product Manager for customer-facing digital products (minimum 3 years).
* Proven ability to develop and communicate product vision and strategy, not just manage a backlog.
* Hands-on experience owning a CRO programme and driving funnel improvements.
* Experience designing, running, and interpreting tests with understanding of statistical significance.
* Proficiency in web and product analytics tools; experience with behavioural tools like Microsoft Clarity or Hotjar is a plus.
* Strong data analysis skills to translate findings into product decisions.
* Experience building and executing go-to-market strategies for digital product launches.
* Strong stakeholder management and cross-functional collaboration skills.
* Experience researching market, competitive, or localisation opportunities and translating findings into product decisions.
* Experience building products across multiple markets or international audiences.
* Proficiency in Agile methodologies and tools (e.g., Jira).
Getting Started
* Immerse yourself in VCC’s products, platforms, and business goals.
* Build relationships across the business to understand the current landscape and priorities.
* Walk the customer journey end to end to identify where the experience excels or falls short.
* Utilise data and analytics tools to understand funnel performance and data gaps.
Establishing Your Impact
* Mine conversion and behavioural data to understand funnel performance and gaps.
* Develop your customer product strategy and present a prioritised roadmap.
* Take ownership of the product backlog and scrum ceremonies.
* Design or launch CRO experiments with clear hypotheses and success metrics.
Driving Excellence
* Articulate a product strategy with clear direction, priorities, and trade-offs.
* Lead a structured experimentation programme across the funnel to continuously improve conversion.
* Define and lead go-to-market plans for product launches, aligning Product, Marketing, and Tech.
* Build strong cross-functional relationships to ensure the customer product is delivered collaboratively.
* Contribute to the wider product strategy with leadership.
Key Responsibilities & Objectives
* Own a clear, well-communicated product vision and strategy for the customer portfolio.
* Drive measurable improvements in conversion through structured experimentation.
* Deliver an evidence-led roadmap prioritised by business outcomes.
Key Responsibilities
* Minimum of 3 years of experience as a Product Manager focused on customer-facing digital products.
* Experience developing and communicating product vision and strategy, not just backlog management.
* Hands-on CRO programme ownership with measurable funnel improvements.
* Experience designing, running, and interpreting tests with statistical understanding.
* Proficiency in web and product analytics tools; experience with behavioural tools is a plus.
* Strong data analysis skills and ability to translate data into product decisions.
* Experience owning a product roadmap with evidence-based prioritisation tied to outcomes.
* Strong stakeholder management and communication skills.
* Experience launching go-to-market strategies for digital products.
* Experience with market, competitive, or localisation research and translating findings into product decisions.
* Experience building products across multiple markets or international audiences.
* Proficiency in Agile methodologies and Jira.
Skills, Knowledge And Expertise
* Background in ecommerce, re-commerce, resale, or circular economy platforms.
* Experience building and scaling products across multiple markets.
* Experience designing trust-building product features such as quality signals, grading systems, or authenticity flows.
* Familiarity with product management platforms such as Productboard or Aha!
Equal Opportunities
At Vintage Trading Limited, we’re committed to creating an inclusive environment where everyone feels heard, respected, and able to bring their authentic self to work. We believe that diversity fuels innovation, creativity, and success. We welcome applicants from all backgrounds, perspectives, and experiences, and we work hard to ensure equitable opportunities for all. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply; your unique skills and experiences might be exactly what we need now or in the future. If you need any adjustments or accommodations during the hiring process, just let us know and we’ll do our best to support you. Your personal data will be handled in accordance with our Privacy Notice.
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