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Accelero provided pay range
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I Specialize In Building Data Engineering Teams Throughout London
Service Desk Analyst
The Opportunity
We’re seeking an experienced Service Desk Analyst with a strong track record of supporting ICT operations in a customer-focused environment. This role is ideal for someone passionate about delivering excellent IT support, driving efficiency, and making a real impact in how colleagues and stakeholders use technology.
What You’ll Be Doing
* Handling and resolving service desk requests, ensuring issues are logged and tracked effectively.
* Collaborating with third-party suppliers to deliver technical support solutions.
* Supporting the security, scalability, and performance of IT systems.
* Providing 1st & 2nd Line support for corporate devices including laptops, tablets, and mobile phones.
* Assisting colleagues with system usage and resolving technical issues.
* Maintaining accurate records of IT assets and contracts.
* Building knowledge in tools such as Autopilot and Mobile Device Management platforms.
* Continuously developing your technical skills to support systems and infrastructure.
What We’re Looking For
* Strong customer-first mindset with excellent communication skills.
* Ability to work independently and within a small, dynamic team.
* Proven experience in a Service Desk or ICT support role.
* Self-aware, proactive, and committed to continuous improvement.
* A full driving licence and flexibility to travel to sites when required.
What’s in it for You?
* Defined Contribution or Defined Benefit pension options (with life cover).
* 25–30 days annual leave plus bank holidays and the option to buy/sell days.
* Wellbeing support: sickness cover, critical illness, employee assistance, counselling, and health benefits.
* Ongoing training, feedback, and opportunities for professional growth.
* A supportive environment where your work truly makes a difference.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Technology, Information and Media
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