We're looking for an ERP Application Manager to join us and manage the Groups ERP platform, ensuring it supports critical business processes across Operations, Finance, Commercial, and Supply Chain. The role balances platform reliability, integration governance, security and compliance, data quality, and user adoption. Manage ERP availability, performance, and environments (DEV/TEST/PROD). Oversee backups and DR in partnership with IT Operations. Conduct regular access reviews, support audits, and ensure policy compliance.
Process & data stewardship: Define and maintain master data standards, ownership, and controls. Align business processes to standard ERP capabilities and drive continuous improvement in data quality.
Coordinate builds with developers/partners, monitor data flows, and ensure accuracy for analytics platforms (e.g., Manage ERP and middleware vendors, monitor SLAs, and handle escalations. Training & adoption: Develop and distribute user communications, guides, and training. Build a network of super-users and champions to promote adoption and feedback.
Identify and deliver incremental enhancements that reduce manual effort, improve accuracy, and increase efficiency.
ERP availability, performance, and support SLAs achieved.
User adoption and training engagement metrics.
Data accuracy and process standardisation improvements Vendor performance and roadmap alignment.
Degree or equivalent experience in Information Systems, Computer Science, or related field.
ITIL, PRINCE2, or Agile certification (desirable).
Microsoft Dynamics, SAP, Infor) advantageous.
Solid grasp of master data governance and data quality frameworks.
Demonstrable experience working with Finance, Commercial, and Operations teams.
Qlik, Power BI).
Vendor and contract management experience.