Operations Manager – The Regent Health Club & Spa
Salary: £30,000 per annum
Location: On-site
Job Type: Full-time, Permanent
Position Overview:
The Regent Health Club & Spa seeks an accomplished Operations Manager to oversee all aspects of daily operations within our 50,000 sq. ft. facility, spanning four floors of a converted mill. The successful candidate will lead and inspire teams to deliver exceptional service, drive membership growth, and ensure operational excellence.
Key Responsibilities:
* Execute business strategies to increase membership, revenue, and overall profitability
* Achieve net member movement and retention targets
* Deliver market-leading service to members and guests
* Drive and retain membership through effective engagement
* Support managers in recruitment, development, training, and team engagement
* Motivate departments to achieve individual and club performance objectives
* Stay current with industry developments and best practices
* Maintain high standards of customer care, focusing on member retention
* Oversee maintenance, repairs, and cleanliness of all facilities, including pool and spa operations
* Manage complaints, incidents, accidents, emergencies, and theft
* Deliver occasional fitness training or coaching to maintain member engagement
* Manage cashing-up and stock records
* Utilize advanced management information systems to optimize operations and scheduling
* Ensure compliance with all health and safety policies and procedures
* Foster effective staff communication and encourage innovation
* Conduct weekly meetings with staff and contractors to ensure smooth operations
* Report directly to the Club Director
* Undertake additional duties as assigned by the Club Director Operations Manager
Candidate Profile:
* Strong background and in-depth knowledge of the leisure industry
* Proven leadership skills with the ability to motivate, mentor, and develop teams
* Excellent communication and interpersonal abilities
* Experience and training in Pool Plant Management
* Valid First Aid at Work Certificate and Pool Plant Operators qualification (required)
* Flexible and adaptable approach to work, including availability for evenings, weekends, and additional shifts as needed
* Minimum 2 years' experience in operations management (leisure/spa industry)
* Minimum 1 year's experience in the leisure or spa sector Operations Manager
Working Hours:
* 40 hours per week, including early/late shifts and weekends
* Willingness to cover additional shifts and respond to operational needs
Compensation and Benefits:
* Competitive salary
* Pension Scheme
* Bonus schemes (performance, loyalty)
* Complimentary gym membership
Application Process:
If you are a forward-thinking leader with a passion for the leisure industry and meet the above criteria, we invite you to apply. Submit your application today to join The Regent Health Club & Spa and contribute to our continued success. We look forward to hearing from you
Job Type: Full-time
Pay: £30,000.00 per year
Work Location: In person