We are currently looking for an experienced and motivated Host
to join our team at The Stafford London hotel. This role
requires a positive candidate who enjoys connecting with our guests and
supporting the Bar team, manage the bookings and seating arrangements within the
bar, with a professional, accommodating and caring, can do attitude.
About The Stafford London
Situated just off Piccadilly, in the heart of historic St
James’s, Mayfair, The Stafford London is one of the finest luxury5-star hotels
in the Capital. Alive with English character, it holds 5 AA Red Stars for its
excellence.
The Stafford London is ideally located for West End
theatres, dining, and shopping at Bond Street, Jermyn Street and Regent Street.
Green Park underground & Victoria Station are within walking distance.
Surrounded by art galleries and museums, the property is next to the royal
palaces and parks.
About the role, what will I be doing?
* Welcome guests with a friendly demeanour
and provide a positive first impression.
* Manage the seating arrangements to optimise
space.
* Escort guests to their assigned tables, engaging
in polite conversation and ensuring their preferences and special requests
are accommodated.
* Receive and confirm reservations via
phone, email, or in-person.
* Maintain an organised reservation system.
* Address guest concerns or complaints
promptly and professionally, escalating complex issues.
* Keep the entrance area clean, organised,
and visually appealing.
* Reset tables promptly to accommodate new guests.
* Uphold a professional appearance and demeanour
at all times.
* Work closely with the team to ensure a
smooth and efficient service and to communicate any special requests.
Who are we looking for?
·
Previous
experience in a similar role within a hospitality setting
·
Highly
organised, multitasking individual with a positive attitude & a team player
·
Ability
to manage varying needs and prioritising to ensure the best business results
·
Strong
communication and interpersonal skills
·
Exceptional
attention to detail
·
Flexibility
to work weekend and evening shifts
Our Benefits includes:
* 28 days
holiday which increases with length of service to a maximum of 33 days
* Private
Healthcare option & Life Insurance
* A
choice of rewards and lifestyle benefits
* Employee
recognition programme
* Training
and development opportunities
* Access
to Wagestream app
* Referral
Scheme: £1000 for referring a Chef, £500 for other permanent
position (terms and conditions applies)
* Interest
free season ticket loan
* 50%
Food and Beverage discount in our venues
If the role sounds like something you would enjoy doing and
you are excited about our hotel and the team than we would love to get to know
you!
Please apply
now, we are looking forward to receiving your application.
The successful
candidate must already have eligibility to work in the UK.