Kennedys is looking for a Senior Information Services & Research Manager to join our Knowledge team.
The Senior Manager, Information & Research Services leads the firm's global research and information capability, delivering high-quality legal and business intelligence while transforming the function into a proactive, insight-led and AI-enabled service.
The role ensures lawyers and business teams have timely access to authoritative, cost-effective, and strategically valuable information, while driving innovation in research delivery, vendor strategy, and knowledge integration.
Team
Kennedys Knowledge Team is comprised of Knowledge Lawyers (“KLs”), Knowledge Managers (“KMs”), Knowledge Advisors (“KAs”), Information Services professionals, and Knowledge Assistants.
Key responsibilities
1. Accountable for the global operating model for Information & Research Services, including enquiry intake and triage, service levels, coverage, escalation, and allocation across the team; ensuring consistent quality and an excellent user experience across regions
2. Define and execute the Information & Research Services strategy aligned to firm priorities
3. Oversee delivery of legal, business, and competitive intelligence research
4. Act as a trusted advisor to Partners and business teams
5. Oversee vendor strategy and management, including ownership of renewals calendar, invoice validation, contract negotiation, cost optimization, budgets and ROI reporting
6. Develop and lead a high-performing global team
7. Integrate research outputs into knowledge systems and AI tools
8. Establish and oversee governance, policies, service standards and KPIs
9. Design and deliver research and resource training for lawyers and business services; identify training needs and continuously improve capability and self-serve research maturity
10. Drive continuous improvement and innovation
11. Work with the CKO to support practice innovation initiatives by identifying research, information, and knowledge service opportunities that enhance legal service delivery and practice effectiveness
12. Contribute regional information services expertise to pilot programs, tool evaluations, and other initiatives sponsored by the CKO to improve practice support, knowledge access, and innovation adoption
13. Collaborate with PI&KS Director on regional know-how management
Required experience
14. 8+ years in legal information or research services
15. Expertise in legal research tools (e.g. Westlaw, Lexis, Practical Law), and legal publications management
16. Strong leadership and stakeholder management skills
17. Commercial acumen and vendor management experience
18. Ability to synthesise complex information into insights
19. Experience with AI and legal tech tools, desirable
20. Experience in global law firm environments, desirable
21. Professional qualification in Library or Information Science, desirable
Please let us know if you require any additional support or adjustments to be made in order to submit your application to Kennedys.
*where a level of experience is indicated, this is a guideline only and represents the amount of time we would usually expect a candidate to accumulate the requisite level of experience. This does not preclude applications from candidates with more or less experience.
About Kennedys
Kennedys is a global law firm with expertise in dispute resolution and advisory services. With over 3,000 people in 45 offices across 18 countries around the world we have some of the most respected legal minds in their field.
Our lawyers handle both contentious and non-contentious matters, and provide a range of specialist legal services, for many industry sectors but we have particular expertise in litigation and dispute resolution, especially in defending insurance and liability claims.
We're a fresh-thinking firm, and we're not afraid to bring challenging new perspectives to the table way beyond the traditional realm of legal services. We empower our clients with a diverse range of ideas, tools and technology to make their lives easier, as well as delivering exceptional results, every time.
What do we have to offer?
We welcome high-performing lawyers, business services professionals, secretaries, graduates and apprentices to join our rapidly expanding global firm. Whatever your role at Kennedys, you'll be involved in exciting and stimulating work, where your input will make a difference.
Our culture and values form a big part of who we are and we take them seriously. We make a difference by being approachable, straightforward, supportive, distinctive and ambitious. Our are at the core of who we are and what make us a great firm to work with and for.
The Firm recognises the value of investing in our people's development and believes our culture and values contribute to the quality of our work and of our client relationships. With a culture of on-the-job and experiential learning, peer to peer learning, mentoring, resources and tools that enable you to drive your career, we can support your development in your current and future roles. A variety of other opportunities are available including secondments to clients and our global offices.
We strive to celebrate empower our people and ensure everyone can bring their authentic selves to work. We've created a culture based on client service, professional excellence, hard work and trust, where diversity, equity and inclusion (DE&I) is a key priority. We recognise that many of our people want to work for an employer that is aligned to their values, which is why we are building an inclusive culture, decarbonising our operations and supporting our people to thrive at work. Our people are the key to driving this change and helping us to make a difference to our clients, our people and the communities in which we live and work.
Kennedys is an equal opportunities employer and is committed to ensuring our recruitment processes are as inclusive as possible. We expect all employees to be aware of and comply with all relevant policies and procedures within their jurisdiction, including those relating to Information Security, Data Protection and Quality Management, refer any breach promptly to Risk & Compliance and to complete all mandatory training when requested.
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